Outreach and Operations Coordinator, SEC and I-HACK

Position Details

Posting Summary

Position Title Outreach and Operations Coordinator, SEC and I-HACK Posting Number AS1106P Subdivision Dean's Office, CEB Division Col. of Engineering & Business Department Col. of Engineering & Business Location Erie, Pa Position Summary

The Outreach and Operations Coordinator for the School of Engineering and Computing (SEC) and the Institute for Health and Cyber Knowledge (I-HACK) leads and coordinates undergraduate outreach and recruitment initiatives across all SEC programs, with a strategic emphasis on cybersecurity. This role serves as a primary liaison between SEC, I-HACK, Undergraduate Admissions, and external stakeholders to develop, implement, and assess recruitment strategies that enhance enrollment, visibility, and student engagement.

This position also supports the coordinated operations and utilization of I-HACK, ensuring alignment between facility use, academic programming, and recruitment activities. The coordinator plays a key role in leveraging I-HACK and the MakerSpace as signature assets to showcase experiential learning, industry partnerships, and applied learning opportunities to prospective students.

The successful candidate must support and promote the University's inclusive Mission, its Catholic identity, and its liberal arts and professional education traditions.

Essential Functions

1. Recruitment Strategy & Coordination

• Lead and coordinate undergraduate recruitment efforts for all SEC programs, with focused initiatives supporting cybersecurity enrollment growth
• Develop and implement recruitment strategies that highlight SEC's academic strengths, experiential learning model, and career outcomes
• Integrate I-HACK and MakerSpace into recruitment strategies as central differentiators for engineering and computing programs
• Collaborate with Undergraduate Admissions and Marketing to align messaging, outreach strategies, and recruitment activities with institutional goals
• Monitor recruitment trends and support data-informed decision-making

2. I-HACK Operations & Program Coordination

• Support the coordinated use and overall utilization of I-HACK facilities in alignment with academic, research, and partner engagement needs
• Facilitate planning and execution of programs, tours, camps, and events hosted within I-HACK
• Serve as a central point of coordination among academic departments, administrative units, and external partners utilizing I-HACK in collaboration with relevant university units
• Support implementation and communication of policies, procedures, and best practices related to facility use
• Coordinate student staffing needs and support experiential learning opportunities within I-HACK
• Contribute to tracking usage and engagement data to inform planning and continuous improvement

3. Outreach & Engagement

• Lead targeted outreach initiatives, including camps, competitions, STEM fairs, and pre-college programming (e.g., CyberPatriot)
• Coordinate and support recruitment and outreach events, including campus visits, open houses, information sessions, and external engagements
• Serve as a key representative of SEC and I-HACK to prospective students, families, schools, and community partners
• Facilitate engagement opportunities that connect prospective students with faculty, students, and hands-on I-HACK experiences

4. Communications & Marketing

• Collaborate with University Marketing and Communications and Admissions to ensure consistent and effective messaging across recruitment channels
• Develop and execute communication strategies that promote SEC programs, MakerSpace, student outcomes, and the I-HACK experience
• Coordinate digital and outreach content across platforms (i.e. social media, website) to enhance visibility and engagement
• Monitor and assess communication effectiveness to inform strategy and continuous improvement

5. Partnerships & External Engagement

• Maintain relationships with schools, community organizations, and industry partners to enhance recruitment pipelines, and support student retention initiatives
• Lead and contribute to initiatives that strengthen pathways into engineering and computing programs and expand experiential learning opportunities

6. Program & Administrative Support

• Support academic programs, leadership, faculty, and students, including initiatives related to accreditation, certifications, and program development
• Collaborate with leadership to advance strategic priorities
• Support reporting, documentation, and continuous improvement efforts

Required Qualifications

REQUIRED QUALIFICATIONS:

• Education: Bachelor's degree. Preference for degrees in business, communications, marketing, advertising, IT, or a related field. Individuals with an associate degree and appropriate experience will be considered. Experience with digital communication tools, content development platforms (i.e. Canva, Wix), and recruitment or CRM systems is preferred.
• Experience: Minimum of two years of experience in admissions, outreach, marketing, program coordination, or a related professional setting. Experience in higher education or STEM-related fields is preferred. A demonstrated interest in grant writing will be a plus.
• Skills:
• Strong interpersonal, presentation, and communication skills
• Ability to engage effectively with diverse audiences
• Demonstrated organizational and project coordination skills
• Ability to manage multiple priorities in a dynamic environment
• Ability to collect and analyze data to support decision-making
• Proficiency with Microsoft Office and willingness to learn institutional systems

Preferred Qualifications

PREFERRED QUALIFICATIONS:

• Experience supporting recruitment in engineering, computing, or cybersecurity-related programs
• Familiarity with higher education admissions and enrollment strategies
• Experience coordinating events, outreach programs, or facility operations
• Demonstrated ability to work collaboratively across departments and with external stakeholders

Physical Demands

PHYSICAL REQUIREMENTS:

Must be able to meet the physical demands of a professional office environment, including travel and support of on-site events.

WORKING CONDITIONS:

Work is performed in a busy lab and classroom setting.

Exempt Status Exempt Position Classification Professional Position Type Staff Employment Status Full-Time Position Length 12M Hours per Week 37.5 Work Schedule M-F 8:00-4:30 Shift 1st

Documents Needed To Apply

Required Documents

• Resume
• Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Please describe your experience supporting student recruitment, outreach, or enrollment initiatives. What strategies have you used to engage prospective students and move them through the pipeline?

(Open Ended Question)

• How have you used communication tools (e.g., email campaigns, social media, presentations) to engage a target audience? Please provide an example.

(Open Ended Question)

• What interests you about working in an environment like I-HACK that emphasizes hands-on learning, industry collaboration, and applied experiences?

(Open Ended Question)