Want to know if you’re a fit? Upload your resume and let our AI show you.
Skills
Accountingunmatched
Accounts Payableunmatched
Accounts Receivableunmatched
Best Practicesunmatched
Call Centersunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Develop Methodologiesunmatched
English Languageunmatched
Establish Prioritiesunmatched
High School Diplomaunmatched
Inside Salesunmatched
Multilingualunmatched
Needs Assessmentunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Scripting (Scripting Languages)unmatched
Spanish Languageunmatched
Team Playerunmatched
Time Managementunmatched
Up-Sellingunmatched
Description
>>>> OUTREACH CENTER/ADMIN <<<<
Office Location: Burbank, CA
Job Summary We are seeking a friendly and professional office clerk to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company.
The ideal candidate is friendly, computer savvy, flexible, team player, focused on getting the job done and able to remain calm under pressure.
Bilingual Required: Fluent conversational English and Spanish
Desired Experience in any of these areas:
Accounting: Accounts Receivable/Accounts Payable
HR
Payroll
Inside Sales
Outreach/Call Center
Customer Services
Responsibilities
Provide Customer Service
Receive inbound calls and place outbound calls
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Upsell products and services when appropriate
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend training to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Call Center Representative or in a similar role is preferred
Excellent phone and verbal communication skills
Understanding of active listening techniques
Familiarity with Customer Relationship Management (CRM) and Accounting programs
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively