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Outreach Contractor

Axelon Services Corporation

Boston, MA

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JOB DETAILS
SKILLS
Administrative Skills, Behavioral Health, Communication Skills, Community Providers, Contract Management, Criminal Justice, Customer Support/Service, Documentation, Documentation Standards, Establish Priorities, HIPAA (Health Insurance Portability and Accountability Act), Legal Support Skills, Microsoft Office, Military, Needs Assessment, Privacy Regulations, Probation/Parole, Psychiatry and Mental Health, Regulations, Risk, Service Delivery, Time Management, Work From Home
LOCATION
Boston, MA
POSTED
8 days ago


Job Title: Outreach Contractor



Location: Boston, MA



Duration: 3 Months



Summary:

  • Location: Boston, MA
  • Duration: 3 Months


Responsibilities:

  • Conduct structured intake assessments capturing relevant information including service history, physical ability, trauma exposure, substance use history, suicidal ideation, mental health history, stabilization needs, and other pertinent information in accordance with EOVS documentation standards.
  • Assist veterans in identifying immediate needs, stabilization priorities, and short-term goals.
  • Support the development of Individual Recovery Plans (IRPs) or comparable goal-oriented service plans focused on stability, rehabilitation, community reintegration, and reduction of systemic barriers.
  • Refer veterans to appropriate service providers addressing housing, behavioral health, substance use, employment, benefits, and legal support services.
  • Facilitate coordinated connections (“warm handoffs”) to community providers and justice system partners as appropriate and authorized within the contract scope.
  • Coordinate, within role boundaries, with criminal justice stakeholders including courts, probation, parole, diversion programs, correctional facilities, and reentry organizations to support service engagement.
  • Participate in community outreach activities or stakeholder meetings when authorized by supervisor(s).
  • Maintain accurate and timely documentation of outreach activities, referrals, and veteran interactions in designated EOVS systems in accordance with HIPAA, privacy laws, and PII protections.
  • Escalate high-risk, safety-related, or complex matters to the designated EOVS supervisor in accordance with established safety protocols.
  • Communicate observed service gaps or systemic barriers impacting justice-involved veterans to the EOVS Contract Manager.


Requirements:

  • Ability to follow protocol and procedures.
  • Manage field-based outreach schedule, active caseload, and administrative duties.
  • Can meet deadlines, establish priorities, and work sequences.
  • Proven ability to communicate professionally and effectively with veterans, providers, and the public.
  • Ability to exercise sound judgment and recognize when to escalate concerns.
  • Must be comfortable talking about suicide and working with potentially suicidal veterans within a non-clinical peer support role.
  • Solid knowledge of military culture and its implications in service delivery.
  • Ability to adhere to HIPAA regulations, confidentiality standards, and protection of PII.
  • Comfortable participating in approved outreach and public awareness activities.
  • Working knowledge of Microsoft Office applications.
  • Must be able to work independently and in accordance with EOVS office work, field work, and telework policies.
  • Reliable transportation.

About the Company

A

Axelon Services Corporation

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