Outreach Coordinator, Peace Hospital

Primary Location:

Peace - Louisville

Address:

2020 Newburg Rd. Louisville, KY 40205

Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members-physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals-UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Assess community behavioral health needs, provide input for facility strategic planning, business development, community outreach and maintain ongoing communication with key facility referral sources to promote information about Peace's services; provide customer service with coordination of patient care; ability to discuss treatment/recommendations with referral sources. Provide Level of Care Assessments as needed.

Essential Functions:

Under the direct supervision of the Director Behavioral Health Outreach, this position will provide the following:

• Reviews referral source data and track trends from referral sources in territory
• Initiates face to face contact with referral sources throughout the assigned region by conducting outreach visits to their agencies
• Maintains positive referral source relationships in targeted regions
• Responsible for processing referral source complaints working directly with the Director Behavioral Health Outreach and appropriate administrative personnel in developing strategies to resolve concerns and improve services
• Participates in monthly department meetings. Completes other outreach duties as assigned
• Abides by the Standards of Conduct in addition to all applicable state and federal regulatory requirements
• Demonstrates a commitment to the presentation of a professional image in the workplace with regard to dress, personal appearance and hygiene

Other Functions:

• Abides by UofL Health policies regarding attendance and timeliness as applies
• Achieves excellence through teamwork by working with others to provide desired outcomes
• Exhibits willingness to learn/perform tasks outside the scope of his/her regular job duties and/or work additional hours/shifts as necessary to meet customer needs
• Completes all assigned Annual Competencies and KNOW Modules by due date. Measure of Success: No deficiencies in completion of assigned KNOW modules
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• Master's degree in a human services field (required)

Experience:

• At least 2 years' experience in a behavioral health setting working independently in marketing, business development or clinical setting (required)

Preferred Qualifications:

• Record of working with or building relationships with other community resources (preferred)