Outreach Coordinator

GENERAL SUMMARY
Enrollment Outreach Coordinators use excellent customer service to provide timely and accurate enrollment information to prospective students, parents, and other constituents by telephone, email, text and in-person in an interactive and high-energy work environment. This is a high call volume position (lots of outbound calls). This is accomplished through providing a high volume of outreach activity and contact efforts on new and existing inquiries interested in our graduate degree programs. They are monitored on metrics which include the quality of outbound calls & inbound calls, contact activity, program knowledge, attitude, working relationships and communication.

ESSENTIAL DUTIES, RESPONSIBILITIES, EXPERIENCE
* Assist prospective students with the enrollment process, by answering degree program questions, directing them to critical information and clarifying the admissions process and prerequisite requirements.
* Thoroughly understand and be able to articulate the academic programs and educate prospective students about the educational offerings
* Build rapport and establish trust in learning about prospective applicants' goals and expectations of entering a degree program and career
* Receive and follow-up on potential applicants via videoconference, phone, text and email, relating to obtaining advanced degrees.
* Provide essential information related to admissions requirements and enrollment processes to prospective applicants
* Assess potential applicants and determine if they are interested and qualified to apply and enroll in various degree programs
* Qualify and advise potential applicants for various academic programs
* Performs duties in support of University's core values
* Keeps abreast of state-of-the-art developments through attendance at professional meetings and seminars, literature; etc.
* Participate in ethical and compliant enrollment activities regarding prospective students
* Maintaining a relevant understanding of regulations associated with the Family Education Rights and Privacy Act (FERPA) with regards to distribution of student information and ensuring regulations are always followed.
* Must be able to represent the University in a professional manner, recruit and work with a diverse community and follow all policies and procedures with a keen attention to detail.
* Continuously follow and stay updated on policies and procedures, as provided by us
* Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators and faculty members and students, as well as external constituencies.
* Ability to work with a diverse student population.
* Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint), Salesforce experience a plus
* Excellent telephone skills. Possess interpersonal skills that promote relationship-building
* Possess the ability to use critical thinking and problem-solving skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.