Outreach Coordinator

Outreach Coordinator

Salary

$52,081.12 - $67,732.60 Annually

Location

CEF1-Elder Affairs

Job Type

Full Time

Job Number

04449

Department

Elder Affairs

Opening Date

09/29/2026

Closing Date

10/13/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Position Purpose/Summary

Responsible, full-time outreach work performed under the direct supervision of the Director of Elder Affairs for a diverse population. Responsible for providing case management services and application assistance to Springfield seniors aged 60 and older, and their caregivers. Facilitates access to appropriate resources and services, including but not limited to: Medicare, Medicaid, fuel assistance, food stamps, housing, Social Security, transportation, legal services, financial planning, adult day health programs, and nursing homes. Work is performed under the supervision of the Director of Elder Affairs. Supervision is exercised over other employees.

Essential Functions

• Provides all program-specific reports to the Director for review and submission as needed.
• Works to develop relationships with elders, staff, city departments and community agencies in an effective and meaningful manner.
• Coordinates the summer Farm Share Program, Brown Bag, Farmers' Market Coupon Program, with community agencies.
• Coordinates support group meetings for those in need who have lost loved ones, have memory issues, changes in financial status, etc.
• Documents identified needs of clients and maintains up-to-date and confidential files.
• Prepares daily/monthly statistics and status reports for all clients.
• Develops care plans, makes appropriate referrals and provides basic care management. Files must include intake, assessment form, progress notes, and a signed client authorization form.
• Acquires applications/forms/instructions for public/private programs, explains entitlement and benefit programs, and explains all procedures, appeals and eligibility requirements.
• Assists seniors in the filling out of all appropriate and necessary applications and forms.
• Maintains copies of current and up-to-date applications, resource materials and handouts and distributes them in appropriate locations.
• Conduct home visits with clients to assess home safety, investigate claims, and assist with transportation.
• Advocate for seniors' rights, entitlements, etc. May attend court cases to advocate for seniors when no other family member is present.
• Assists seniors and caregivers in providing for an environment to reduce social isolation, financial hardship, and promote ways to maintain their independence and involvement in the community.
• Plan, develop and implement a wide variety of educational forums for elders with regard to social, emotional and health awareness.
• Perform other related duties as required.

Knowledge, Skills, and Abilities

• Ability to express oneself clearly and concisely both orally and in writing.
• Extensive knowledge of senior programs, resources, and services
• Ability to maintain flexibility when scheduling, making home visits and overall travel plans.
• Must be able to relate well with older citizens and the community members.
• Extensive knowledge of social, cultural and recreational needs of elders.
• Strong interpersonal skills to handle sensitive and confidential information.
• Ability to be a team leader for the DEA outreach team.
• Knowledge of federal, state and local services available to older adults.
• Must be able to develop comprehensive curriculums that meet the needs of elders

Education and Experience

• Bachelors Degree in Social work or related field AND a minimum of one (1) year experience; OR any equivalent combination of five (5) years.
• Bilingual preferred.

NOTICE: The following benefits are contingent upon hours worked and bargaining vs. non-bargaining agreements.

Medical/Dental/ Vision

75% City Subsidized

All health insurance plans include Dental and Vision

Retirement

Available to employees working 20+ hours per week

Paid Vacation

Earned vacation time can be taken after 6 months of service. Earned time is accrued.

Paid Holidays

All City employees receive 11 paid holidays per year.

Paid Sick Time

Full time employees are immediately eligible to begin accruing 1 1/4 days per month which can be taken after 6 months of service. Supplemental Long Term and Short disability coverage is available to employees at the employee cost.

Paid Personal Days

Use up to 3 of your accrued sick days as Personal days. Personal days cannot be rolled over into the next calendar year.

Family Medical Leave Act (FMLA)

A means for eligible employees to balance work and family responsibilities by taking unpaid leave for authorized reasons.

Training

On the job and instructor led courses available

Employee Assistance Program

Free, confidential and personal assistance to employees and their families to resolve issues that affect their personal lives as well as job performance.

Direct Deposit

Easy, convenient, and free!

01

Do you have a bachelors degree in social work or related field AND a minimum of one (1) year experience; OR any equivalent combination of five (5) years?

• Yes
• No

02

Are you bilingual? (preferred)

• Yes
• No

03

Are you a current City of Springfield resident?

• Yes
• No

04

The City of Springfield requires all employees to be residents. If you are not a current Springfield resident, are you willing to relocate?

• Yes
• No

Required Question

Employer City of Springfield

Address 36 Court St

Springfield, Massachusetts, 01103

Phone 413-787-6018

Website https://www.springfield-ma.gov