Outreach CSR- Bilingual (English/Spanish)
Global Organization
San Francisco, CA
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Auto Insurance, Childcare, Cold Calling Skills, Conferences, Customer Relations, Customer Support/Service, Driver's License, English Language, Health Plan, Healthcare, Legal, Managed Care, Marketing, Medi-Cal, Medical Office Administration, Multilingual, Presentation/Verbal Skills, Problem Solving Skills, Psychiatry and Mental Health, Public/Media/Press/Analyst Relations, Service Delivery, Spanish Language, Time Management, Training Program, Training/Teaching, Tuition Reimbursement, Willing to Travel
LOCATION
San Francisco, CA
POSTED
30+ days ago
Essential Duties and Responsibilities: - Foster strong customer relationships, monitoring their engagement and progress. - Collaborate regularly with customers to attain program goals and sustain eligibility for services. - Conduct workshops and deliver various training services to customers. - Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation. - Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs. - Follow up with customers to ensure their needs are met and address any queries or concerns. - Collaborate with team members, providing expertise and assistance in resolving participant issues. - Maintain accurate and timely case notes for all customer interactions and document related activities. - Share updates on outreach and engagement efforts with project staff. - Report identified barriers hindering customer engagement with the Provider to project staff.
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Reliable transportation and valid automobile insurance
- Valid CA Driver's License
- Knowledge of the local community
- Willing and able to travel throughout counties as needed
- Fluency in threshold languages (English and Spanish)
- Six months of customer service experience
- Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
- Experience working with low-income and diverse populations preferred
#spmarbilcsr #marbilcsr #CAHCO #maxPriority #LI-Onsite
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About the Company
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Global Organization
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