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Outreach CSR- Bilingual (English/Spanish)

Global Organization

San Francisco, CA

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JOB DETAILS
JOB TYPE
Full-time
LOCATION
San Francisco, CA
POSTED
26 days ago
Maximus is currently looking for a Bilingual Outreach CSR (English/Spanish) in San Francisco, CA! Outreach CSRs are the face of Medi-Cal managed care in California. The role is to educate and enroll Medi-Cal beneficiaries to a managed care health plan. **This is an onsite position at our San Francisco, CA location ** Why Maximus? - Professional Development Opportunities- Participate in training programs, workshops, and conferences. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Tuition Reimbursement - Invest in your ongoing education and development. - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - ️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Competitive Compensation - Quarterly bonuses based on performance Must reside in San Francisco County and be willing to work onsite at our San Francisco location.
Essential Duties and Responsibilities: - Foster strong customer relationships, monitoring their engagement and progress. - Collaborate regularly with customers to attain program goals and sustain eligibility for services. - Conduct workshops and deliver various training services to customers. - Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation. - Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs. - Follow up with customers to ensure their needs are met and address any queries or concerns. - Collaborate with team members, providing expertise and assistance in resolving participant issues. - Maintain accurate and timely case notes for all customer interactions and document related activities. - Share updates on outreach and engagement efforts with project staff. - Report identified barriers hindering customer engagement with the Provider to project staff.

- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Reliable transportation and valid automobile insurance - Valid CA Driver's License - Knowledge of the local community - Willing and able to travel throughout counties as needed - Fluency in threshold languages (English and Spanish) - Six months of customer service experience - Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred - Experience working with low-income and diverse populations preferred #spmarbilcsr #marbilcsr #CAHCO #maxPriority #LI-Onsite []

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