OUTREACH HOUSING SPECIALIST

ESSENTIAL JOB RESPONSIBILITIES

Outreach Housing Specialist

• Conduct outreach in community settings, shelters, schools, and partner agencies to identify families at risk of or currently experiencing homelessness.
• Complete intake assessments to determine eligibility for Day 1 Family Fund programs and other local housing resources.
• Provide individualized housing navigation, including referrals, application assistance, documentation support, and follow‑up.
• Advocate for families facing systemic barriers and help them access wraparound supports such as employment services, childcare, transportation, and financial assistance.
• Maintain strong partnerships with landlords, service providers, and community organizations to expand housing opportunities.
• Track client progress, maintain accurate case notes, and ensure compliance with program requirements.
• Promote a strengths‑based, culturally responsive, and trauma‑informed approach in all interactions.

Services Planning and Documentation:

• Conducts targeted housing outreach and relationship‑building with community partners, landlords, and service providers to expand supportive services and housing opportunities for families experiencing homelessness.
• Assists families with completing and submitting housing applications, including referrals for Rapid Re‑Housing, Permanent Supportive Housing, and other subsidized or unsubsidized housing opportunities through Coordinated Entry in HMIS.
• Coordinates referrals for hotel placement, employment training, and employment placement services, ensuring timely linkage to stabilizing resources.
• Administers intake assessments, including PRAPARE, to identify social determinants of health, service needs, and barriers impacting housing stability.
• Coordinates, supports, and follows up on service needs, including medical, social, and community‑based supports, ensuring families receive comprehensive assistance throughout the housing stabilization process.
• Maintains an active annual caseload assigned by the supervisor, ensuring consistent engagement, timely service planning, and high‑quality documentation for all families served.
• Accurately inputs and maintains client information in NextGen, HMIS, and other required data systems in accordance with agency and program standards.
• Supports billing and compliance requirements through concurrent documentation of services provided and budget activities, including reconciliation across systems such as PCIS, web‑based platforms, HMIS, Provide Enterprise, NextGen, and client electronic health records.

 Other

Participates in agency developmental activities as requested.

Participates in staff training sessions within the timeframes specified and as required by the agency and the funding source.

Other duties as assigned

Community Involvement

Participates in agency developmental activities as requested.

Other duties as assigned.

Safety

Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.

Understands and appropriately acts upon the assigned role in Emergency Code System.

Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).

Culture of Service: 3 C’s

Compassion

Greets internal or external customers (i.e., patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

Listen to the internal or external customer (i.e., patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

Provides services required by following established protocols and when needed, provides additional help to answer questions to ensure appropriate services are delivered.

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed.

Prioritizing internal or external customer (i.e., patient, client, staff, vendor) requests to ensure a prompt and effective response is provided.

Physical Requirements

This work requires the following physical activities: constant sitting, walking, and hearing, talking in person and talking on the phone. Occasional driving stretching/reaching, and standing are required. Work is usually performed in an office setting and in the field conducting outreach.

Travel Requirements and Details

Reliable personal transportation is required to conduct field‑based outreach and client support activities.

Regular travel to client homes, shelters, hotels, community locations, and public spaces is expected as part of outreach and housing navigation duties.

Occasional travel to airports or other designated locations may be required to support family reunification or placement needs.

Education:

High School Diploma is required.

Work Experience:

The candidate should have demonstrated experience supporting families experiencing homelessness, with a strong understanding of the challenges they face and the community resources and financial assistance programs that promote housing stability. Able to work with diverse, multicultural populations while providing family‑centered, trauma‑informed services. The candidate should also have experience with key housing and homelessness programs—including EHE, HOPWA, Rapid Re‑Housing, Permanent Supportive Housing, and Federally Qualified Health Center (FQHC) programs—to effectively support families in securing and maintaining long‑term housing stability.

Skills

• Strong customer service orientation
• Critical thinking and problem‑solving abilities
• Effective planning and organizational skills
• Clear and professional written communication
• Strong verbal communication skills
• Bilingual proficiency (English & Spanish or English & Creole preferred)
• Excellent interpersonal skills and ability to build rapport with families and partners

 Motivations

• Driven by the ability to make a meaningful impact on families
• Motivated by achieving goals and completing tasks
• Values opportunities for professional growth and development
• Appreciates peer recognition and collaborative success
• Motivated by financial stability and career advancement
• Thrives in flexible, dynamic work environments
• Self‑starter with the ability to work independently and proactively

 Behaviors

• Dedicated and mission‑focused
• Detail‑oriented with strong follow‑through
• Collaborative team player
• Innovative and solution‑focused
• Demonstrates leadership when guiding families and coordinating services

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