Benchmarking, Communication Skills, Community Programs, Computer Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Driver's License, Employee Relations, Health Plan, Healthcare, High School Diploma, Human Health, Insurance, Interpersonal Skills, Lift/Move 25 Pounds, Maintain Compliance, Managed Care, Medicaid, Mentoring, Microsoft Excel, Microsoft Management Console (MMC), Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multilingual, Multitasking, On Site Support, Organizational Skills, People Management, Performance Metrics, Presentation/Verbal Skills, Process Improvement, Quality Metrics, Quality Monitoring, Regulatory Compliance, Search Engine Keywords, Service Delivery, Small Business, Spanish Language, Time Management, Typing, Willing to Travel, Workforce Management
Job Title: Client Service Representative - Outreach - Bilingual in Spanish
Location: California (County-Based Travel Required)
Pay Rate: $20.00/hour
Schedule: Monday - Friday, 8:00 AM - 5:00 PM PST
Duration: 90-Day Contract (Full-Time)
Position Overview
We are seeking a Client Service Representative - Outreach to support a healthcare outreach program focused on educating and assisting beneficiaries with managed care options. This role combines community engagement, enrollment support, and client education, requiring strong communication skills and the ability to work directly with diverse populations in both group and individual settings.
This is a field-based role that requires travel within assigned counties and participation in community events, presentations, and health fairs.
Key Responsibilities
- Conduct face-to-face outreach, including group presentations and one-on-one interactions with beneficiaries
- Educate individuals on managed care options and assist with plan selection and utilization
- Support enrollment and disenrollment processes, ensuring accuracy and compliance
- Provide guidance on medical exemptions, waivers, and enrollment status updates
- Maintain accurate and timely documentation in CRM systems
- Perform data entry and transmit enrollment information in accordance with program policies
- Build and maintain strong relationships with county staff, community organizations, and program stakeholders
- Assist in training and mentoring new team members
- Participate in community outreach events and health fairs to promote program awareness
- Monitor and report quality issues, compliance concerns, and process improvement opportunities
- Meet established production, performance, and quality metrics
- Collaborate with team members and management to improve service delivery and efficiency
- Perform additional duties as assigned
Required Qualifications
- High School Diploma, GED, or equivalent
- Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint)
- Ability to quickly learn new systems and technologies
- Typing speed of 20+ WPM
- Excellent communication, organizational, and interpersonal skills
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Ability to work both independently and collaboratively
- Valid California driver's license, reliable transportation, and proof of insurance
- Willingness and ability to travel within assigned counties
- Familiarity with the local community and populations served
Preferred Qualifications
- Experience in human services, healthcare, or community outreach (minimum 6 months preferred)
- Background in public speaking, training, education, or community engagement
- Experience working with low-income or diverse populations
- Bilingual or multilingual skills, including reading and writing in threshold languages
- Ability to present information in a culturally and linguistically appropriate manner
Work Environment & Physical Requirements
- Primarily office-based with frequent fieldwork and community engagement
- Ability to remain seated for extended periods
- Occasional lifting of up to 25 pounds
Additional Expectations
- Adhere to all program policies, procedures, and compliance standards
- Maintain high attention to detail and accuracy in all work
- Consistently meet performance and quality benchmarks
- Demonstrate professionalism when representing the program in the community
Search Keywords / Alternate Titles Healthcare Outreach Specialist, Enrollment Representative, Member Services Representative, Community Outreach Coordinator, Healthcare Navigator, Patient Enrollment Specialist, Field Service Representative, Medicaid Outreach Representative
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We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
- Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
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