Americans with Disabilities Act (ADA), Artificial Intelligence (AI), Broadband, Calendar Management, Call Volume, Cancer, Clinical Outcomes, Customer Support/Service, Detail Oriented, Establish Priorities, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Medical Office, Medical Terminology, Multitasking, Needs Assessment, OSHA, Patient Care, Patient Education, Radiology, Radiology Information System (RIS), Regulations, Safety Standards, Scripting (Scripting Languages)
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet's success is its people with the commitment to a better healthcare experience. When you join RadNet as our Outreach Specialist I, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.
You will:
- Contact patients through our internal calling system to schedule mammograms and other imaging exams.
- Educate patients about the importance of early cancer detection through regular screening exams.
- Utilize scripts and handle objections to successfully schedule appointments.
- Identify patient needs and offer appropriate service solutions and support.
- Manage a high volume of calls efficiently and professionally.
- Ensure accurate appointment scheduling, rescheduling, cancellations, and updates in the RIS system.
If You Are:
- Be able to work in a quiet, uninterrupted space free from outside noise.
- Have access to high-speed internet.
- Hold a high school diploma and have at least 1 year of medical or radiology office experience (or relevant medical training/education).
- Demonstrate excellent customer service, communication, and attention to detail.
- Be capable of multi-tasking and prioritizing in a fast-paced environment.
- Show passion for patient care with sound judgment and professionalism.
- Possess knowledge of medical terminology
Ideal Candidate will possess:
- Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
- Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
- Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
- Follows OSHA regulations, RadNet and site protocols, policies and procedures.
- Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
- Practices universal safety precautions.
We Offer:
- Comprehensive Medical, Dental and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars
- 401(k) Employer Match
- Free services at any of our imaging centers for you and your immediate family.