Outreach Specialist - Inside Sales (US-based only)

IMPACT Group

Saint Louis, MO(remote)

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JOB DETAILS

SKILLS

Backlog Prioritization, Business Model, Business Practices, Career Counseling, Coaching, Communication Skills, Customer Relationship Management (CRM), Customer Support/Service, Data Collection, Data Processing, Detail Oriented, Diversity, EEO Regulations, Financial Control, IP (Internet Protocol), Information Technology & Information Systems, Inside Sales, International Business, Interviewing Skills, Leadership, Legal, LinkedIn, Maintenance - Pool, Meet Sales Quota, Operating Systems, Organizational Skills, Outplacement, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Sales, Sales Closing Skills, Sports Officiating, Systems Administration/Management, Systems Analysis, Team Building, Team Lead/Manager, Time Management, Web Browsers, Writing Skills

LOCATION

Saint Louis, MO

POSTED

Today

IMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on relocation, leadership development, and outplacement solutions. Our team of 300+ is united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group coaching programs make a difference, helping people along their career path and move into desirable roles - working in their hometown, remotely or literally, anywhere in the world.

We're on a mission to maximize human potential in an increasingly tech-enabled world. While partnering with companies of all sizes - large and small, national and global - our business model emphasizes the importance of human connections. Join IMPACT Group and you'll be helping others move their careers forward!

Summary

The Outreach Specialist plays a vital role by reaching out to our clients' employees to make them aware of coaching services available to them through their employer and assisting them in engaging in services. In short, the outreach specialist converts authorizations to engagements, utilizing organizational systems such as Salesloft, Calendly and others to manage outbound messaging and calls.

Candidates must reside in the St. Louis metro area. The position is hybrid - nearly fully remote with about 5-10% in our Chesterfield, MO office. This is a full-time, non-exempt position with benefits.

Key Responsibilities

Performs initial outreach b phone and email, texts, and LinkedIn to authorized participants.
Asks caring and probing questions to quickly assess the participant's needs.
Explains the benefits available to participants as provided by their employer.
Determines the appropriate program to suit the participant's relocation goals and/or career ambitions.
Obtains commitment from the participant to use/receive services.
Performs outreach outside normal work hours as needed.
Achieves sales-related goals.
Manages a backlog of participant files in a timely manner.
Records information within our system(s).
Effectively manages a daily workflow with a proactive and positive attitude.
Performs other duties as requested.

Qualifications

1-2 years of experience in a sales or customer service environment.
Bachelor's degree preferred, but not required.
Experience in a results-oriented environment with a strong focus on achieving goals. (base plus incentive-based bonus pay structure).
Able to quickly build rapport over the phone using consultative questioning, active listening, and problem-solving skills.
Understanding of sales techniques related to closing a sale.
Experience speaking with people from entry level to senior level roles in a variety of industries.
Task- and goal-oriented
Experience using SalesLoft, CRM and Calendly preferred.
Knowledge of business practices.

What makes You a great fit:

Familiar with Sales processes and able to execute according to goals.
Located in the Greater St. Louis, MO area and have a in-home office set up.
Organized, flexible, and detail-oriented, with ability to work efficiently in an organized, structured manner within a fast-paced environment, in order to achieve goals.
Strong, professional grammar, verbal, and written communication skills.
Ever relocated for work? Personal relocation experience a plus.
Pleasant and positive attitude.

IMPACT Group offers a competitive salary plus a quarterly bonus structure for this position. To learn more, please visit .

At IMPACT Group, we believe that diversity drives innovation-and that work should be accessible to everyone. We are an Equal Opportunity Employer committed to equity and inclusion across race, ethnicity, gender, sexual orientation, gender identity, disability, age, neurodiversity, veteran status, and every intersection in between.

We support flexible, remote, and hybrid work arrangements and are intentional about creating an environment where all team members-whether in-office or remote-can contribute fully and thrive.

Accessibility is a priority. If you need accommodations during the application or interview process, or while working with us, we'll partner with you to ensure a barrier-free experience.

We know that people are at the heart of every successful transition-whether it's relocation, career change, or professional development, we are committed to building a team that reflects the diverse individuals and communities we serve across the globe.

Applicant Data Disclosure & Privacy Notice (GDPR + CPRA)

This Applicant Data Disclosure & Privacy Notice ("Notice") explains how IMPACT Group ("Company," "we," "our," or "us") collects, uses, shares, retains, and protects personal data in connection with our recruiting and hiring process, including when you apply for a job through our applicant tracking system ("ATS").

This Notice applies to applicants, candidates, and individuals interacting with our recruitment process ("Applicants").

1) Who We Are (Controller / Business)

Company Name: IMPACT Group

Address: 12977 North Outer 40 Drive, Suite 300, St. Louis, MO 63141 United States

Email:

Phone: + 1

GDPR Data Controller

For individuals located in the European Economic Area (EEA), United Kingdom, or Switzerland, IMPACT Group is the data controller of your personal data.

California CPRA Business

For California residents, IMPACT Group is a "business" as defined under the California Privacy Rights Act ("CPRA").

2) Categories of Personal Data We Collect

We may collect the following categories of personal data from you, depending on the role and recruitment stage:

A. Identifiers & Contact Information

• Name, email address, phone number
• Mailing address (if provided)
• Online identifiers (e.g., IP address, device identifiers)

B. Professional & Employment-Related Information

• Resume/CV, cover letter, work history, education
• Certifications, languages, skills, portfolio, writing samples
• References and referral information (if provided)

C. Recruiting Process Information

• Interview notes, assessment results, communications
• Application status, scheduling history, outcomes

D. Sensitive Personal Information (Only When Permitted/Required)

We may collect limited sensitive personal data only where permitted by law and/or relevant to the hiring process, such as:
• Disability or accommodation needs
• Work authorization/immigration status (as required)
• Diversity/equal opportunity data (optional, where applicable)
• Background check results (only after applicable notice/authorization)

We do not use sensitive personal information to infer characteristics about you for unrelated purposes.

E. Technical & Usage Data (ATS and Website)

• Log data, browser type, operating system
• Interaction data within our career site/ATS

3) Sources of Personal Data

We collect personal data from:
• You directly (applications, communications, interviews)
• Recruiting sources you authorize (e.g., LinkedIn or job boards)
• Referees you provide (where permitted)
• Service providers supporting recruiting (e.g., ATS, assessments)
• Background check providers (only where applicable and authorized)

4) Purposes for Using Personal Data

We use your personal data to:
1. Process your application and evaluate your qualifications
2. Communicate with you about roles, interviews, and outcomes
3. Conduct interviews and assessments (where applicable)
4. Verify information provided (e.g., references, work eligibility)
5. Perform background checks (only when permitted/authorized)
6. Comply with legal obligations, including employment and recordkeeping laws
7. Improve our recruiting process, including system administration, analytics, and security
8. Maintain talent pools (with your consent where required)

5) Legal Bases for Processing (GDPR)

If you are located in the EEA/UK/Switzerland, we process your personal data under one or more of these legal bases:
• Legitimate Interests: to manage recruitment, assess candidates, and secure our systems
• Contract / Pre-contractual Steps: to take steps at your request prior to entering an employment contract
• Legal Obligation: to comply with employment, tax, immigration, and equal opportunity laws
• Consent: for certain optional activities (e.g., keeping you in a talent pool, diversity data where required)

You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.

6) CPRA Notice at Collection (California Applicants)

If you are a California resident, the CPRA requires that we disclose the categories of personal information collected and the purposes for which it is used.

We collect the categories listed in Section 2 above for the business purposes described in Section 4, including:
• recruiting and hiring decisions,
• security and fraud prevention,
• legal compliance,
• internal operational purposes.

We do not sell your personal information click apply for full job details

About the Company

IMPACT Group

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