Communication Skills, Cross-Functional, Customer Relations, Data Quality, Detail Oriented, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Sales, Service Level Agreement (SLA), Startup, Telesales, Writing Skills
We’re partnering with a fast-growing tech company (startup-style environment) that’s hiring an Outreach Specialist to support a high-volume verification process. This role sits at the core of the operations team and plays a key part in delivering accurate, time-sensitive products.
What you’ll do:
- Own end-to-end outreach to complete employment and income verifications
- Make outbound calls and send written communication to HR and payroll contacts
- Research and validate employer information to ensure data accuracy and prevent fraud
- Manage a high volume of requests, handling new cases and follow-ups daily
- Navigate internal systems to complete verifications within defined SLAs
- Collaborate cross-functionally to resolve issues and improve processes
What we’re looking for:
- 1+ year of experience in outreach, call center, sales, or customer-facing roles
- Strong verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Detail-oriented with a strong sense of ownership and accountability