Outreach Worker - Coram, NY 11727

Position Summary

Responsible for engaging individual youth and families within the organization and community for the purpose of enrollment. Conduct and coordinate outreach activities and programs that promote Youth Care Coordination services and create opportunities for enrollment and re-enrollment. Must have a professional appearance, strong communication, organization, and interpersonal skills, timely documentation, and the ability to work independently. Must have working knowledge of computer systems (e.g., Outlook, Microsoft Office, Microsoft Excel, etc.).

Essential Accountabilities

• Demonstrate knowledge of childhood psychiatric disorders, chronic medical conditions, and complex trauma.
• Locate and engage individuals with chronic medical conditions, mental health issues, and/or substance use disorders through various methods, including telephone, face-to-face visits, mailings, and internet searches.
• Engage and participate in community events, tabling events, and perform outreach via telephone, in-person, Zoom, etc., to referral sources and prospective members.
• Conduct progressive outreach attempts for all referred clients at least weekly, providing telephonic as well as face-to-face outreach, engagement, and comprehensive service planning in the field.
• Abide by Skyward Health policy and procedures for Health Home Serving Children.
• Collect eligibility documentation and initial appropriateness documentation needed to enroll a member.
• Enroll a minimum of approximately 15 clients into the health home serving children's program per month; schedule and conduct intakes to complete all enrollment forms, and upload the forms to the EHR within 48 hours of member enrollment.
• As assigned, manage a caseload of 2 members (based on acuity) for a maximum of 2 months, completing all initial workflow documentation.
• Complete all billing activities for members enrolled within the month of service.
• Utilize Foothold, PSYCKES, MAPP, UAS, etc., for programmatic data entry and needs.
• Maintain detailed, timely, and accurate record-keeping in the medical record. Coordinate with the Outreach Director and youth care management team supervisors to ensure accurate caseload status, including enrollments and screen outs.
• Monitor Medicaid/MCO status for all outreach clients twice monthly; complete all required monthly documentation to ensure continuity of engaged clients' medical insurance and appropriate and accurate billing.
• Participate in Youth Care Management and Outreach meetings to address agency policy updates, HHCM policy updates, paperwork, billing, training, resources, etc.
• Report and coordinate daily office and field schedules with other team members and supervisor.
• Attend periodic training to enhance skill level and maintain DOH/HHSC training requirements.
• Participate in bi-weekly individual supervision to address concerns/issues and improve skill development.
• Be responsible for agency vehicles, including upkeep, documentation, and gas card when assigned.
• Be responsible for agency cell phone, laptop, and associated items.
• Follow agency, DOH, OMIG, Health Home, etc., policies and procedures.
• Report to the program administration any issues and/or concerns regularly/as needed while working in the field.
• Responsible for having access to an insured, personal vehicle.
• Track and submit mileage.
• Other duties as assigned.

Qualifications

Bachelor of Arts or Science Degree with two years of relevant experience (e.g., care coordination, youth and families), or a license as a Registered Nurse with two years of relevant experience, or a Masters with one-year experience. Must maintain CANS-NY certification. Must maintain a valid driver's license and insurance.

Schedule: Monday to Friday, 9 AM to 5 PM - 6-month Contract