Outside Parts \u0026 Service Sales

Quality Equipment

Rocky Mount, NC

Apply

JOB DETAILS

JOB TYPE

Full-time

SKILLS

Agriculture, Customer Acquisition, Customer Satisfaction, Customer Support/Service, Desktop PC, Driver's License, Entrepreneurship, High School Diploma, Insurance, John Deere Equipment, Lift/Move 50 Pounds, Maintenance Services, Marketing, Microsoft Office, Parts Sales, People Management, Pricing, Quality Assurance, Record Keeping, Regional Sales, Sales, Sales Support, Small Business

LOCATION

Rocky Mount, NC

POSTED

1 day ago

We are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day – our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.We are currently looking for an Outside Parts and Service Salesperson to join us in our Rocky Mount store.BASIC FUNCTIONS AND RESPONSIBILITIES:Markets parts and service sales through special parts promotions, Quality Assurance packages, extended warranties, and machine inspectionsCommunicates customer complaints to the appropriate department(s) to achieve a quick resolution. Follows the resolution process so that maximum customer satisfaction may be achieved Provides parts and service solutions to the customers (maintenance and repair)Assists with counter sales to support customer needs, including Saturday work as requiredResponsible for the coverage, retention, development and acquisition of all customers within an assigned territory or sales market for parts and serviceCollects and updates customer equipment information (serial numbers, hours, number of rows, etc ) for use in parts, service, and sales marketing promotionsProvides parts and service solutions to the customers (maintenance and repair)Delivers parts to the customers as required (include pulling parts and loading for the day)Provides feedback about pricing and promotions of competitorsRegularly cleans and properly maintains company vehicle as to protect company assets and to represent Quality Equipment professionallyAttends required training meetings designed to promote overall employee and dealer developmentProvides constructive input on parts and service marketing plansAssists with afterhours parts phone service, when necessaryOther duties, as required, for overall location functionalityEXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS:High School Diploma or equivalent experience1+ year experience in Parts Department operationsAbility to use standard desktop applications, such as Microsoft Office and internet functionsAbility to write and speak effectively to individuals and groupsAbility to work extended hours and weekendsExcellent customer service skillsAG background, preferredValid driver’s license for potential driving situationsMust maintain driving records per insurance carrier standardsPHYSICAL DEMANDS: Weight Requirements: Lifting up to 50 lbs.Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting Visual: Working with smart devices and manualsDriving: Occasional – Short and long distancesDexterity: Ability to graspOur employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.

About the Company

Quality Equipment

Resume Resources

Free Resume Templates Free Resume Builder