Job Description:
Residential Sales Representatives are the primary sales force for our Pretreat & Builder residential recurring services. In addition, they will support the Commercial Services leads within the territory given.
Job Duties and Responsibilities
· Prospects, qualifies, and generates sales within the company’s established service area.
· Visit homes pretreated by AXC to offer additional services and warranty extensions including pest and termite services.
· Follow up on prospects to complete signed agreements.
· Calls prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.
· Respond daily to phone and email requests from new potential customers and current existing customers.
· Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance.
· Complete sales quotas on recurring services and one-time jobs.
· Properly utilize our lead management system (PestPac).
· Update our CRM (currently PestPac) with the customer and service information.
· Complete follow-up calls and record the activity in the lead management system.
· Identifies revenue opportunities within customers' communities through communications, programs, and other activities as needed.
· Provide excellent level of customer service to new and current customers.
· Communicate with customers, call center staff, company supervisors, and technicians to service the client effectively.
· Support the Marketing Department during special events.
· Perform Ride-Alongs as needed with service technicians.
· Contribute to building a positive team environment with strong morale among team members
· Other duties as assigned.
Qualifications
· High School Diploma or equivalent, bachelor’s degree in business preferred but not required.
· 1 year of sales or sales support role.
· Experience with direct consumer sales, phone sales, and pest management preferred.
· Experience maintaining information in a CRM is required; PestPac experience preferred
· Previous experience working in a database and Windows-based computer environment.
· Speaks clearly on the phone and writes routine reports and correspondence.
· Creative problem solver.
· Ability to learn and retain a high level of pest control industry knowledge through online, field, and classroom training.
· Minimal travel required. Regional travel 1-2 times.
· Must be able to work extended hours if necessary to complete all daily tasks and sales goals, including weekends.
Anticimex Carolinas is an equal opportunity employer.