Cellular Telephone, Communication Skills, Computer Skills, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Establish Priorities, Field Sales, Health Insurance, Interpersonal Skills, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Network Administration/Management, Organizational Skills, Post-Sales, Presentation/Verbal Skills, Problem Solving Skills, Relationship Management, Retirement Plan, Revenue Growth, Sales, Sales Management, Salesforce.com, Seminars, Telecommunications, Time Management, eCommerce
Our associates celebrate lives. We celebrate our associates.
Pre-Arrangement Advisors are responsible for generating sales thru company-provided leads from multiple channels. Our primary focus is in-person meetings with families and preplanning seminars regarding prearranging. We also have the ability to sell remotely when necessary, and the Company will provide necessary telecommunication platforms to the Pre-Arrangement Advisors.
JOB RESPONSIBILITIES
- Convert Company provided leads into sales.
- Maintain a network of customers from Company provided leads.
- Builds and maintains a network of sources from which to identify new sales leads.
- Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
- Demonstrates the functions and utility of products or services to customers based on their needs.
- Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
- Daily use of SalesForce or applicable CRM system.
- Attend daily/ weekly/monthly calls, training, call blocks, floor time in the office or home.
- Report daily, weekly, monthly sales and appointments to Sales Manager
- Comply with industry compliance during the entire sales process
- Other responsibilities as assigned.
MINIMUM Requirements
Education
- High school diploma or Equivalent
Certification/License
- Appropriate Funeral Director License in Specific States Only
- First 30 days of employment complete PAA Curriculum Certification Dignity University
Experience
- 2-5 years of Business to Consumer, Inside Homes/Remote Sales experience (preferred but not required)
- 1-2 years of industry experience (preferred but not required)
- 3-5 years in transferable experience
Knowledge, Skills and Abilities
- Exceptional level of professionalism
- Strong telephone, interpersonal and communications skills
- High level of compassion and integrity
- Strong "one call/visit close" ability
- Must be able to multi task, set priorities and manage appointments
- Experience with in-home and/or seminar based sales preferred
- Proficient computer skills required, with experience working on a tablet preferred
- Independent, self-reliant, and self-motivated
- Excellent Customer Service Skills.
- Conveys information clearly and concisely in written and spoken communication
- Resolves problems and provides solutions to customers in a timely manner
- Time management and organizational skills
- Entry level Microsoft Office Suite (Word, Excel, Outlook)
- Reliable transportation
- Own a Cellphone
Total Compensation: $85K to $100+ No cap on earnings potential - Full-time
If you are a hard-working individual with a proven track record of success, and if it is time to find your 'WHY,' please contact us to learn more.
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Health savings account
- Professional development assistance
- Referral program
- Retirement plan
Postal Code: 49508
Category (Portal Searching): Sales
Job Location: US-MI - Grand Rapids
S
Service Corporation International
We're more than North America's largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe. We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one's life.
10,000 employees or more
Health Care and Social Assistance