Outside Sales Lead (West, TN)

BASIC JOB SUMMARY: The Outside Sales Lead is responsible for leading and overseeing the team of Outside Sales Representatives, to drive customer growth and retention in competitive markets. This position assists the Senior Sales Operations Manager in ensuring the team is consistently achieving monthly sales goals through strong leadership, effective training, and continuous performance monitoring. This role is critical in connecting to the communities we serve by offering best-in-class internet services through door-to-door solicitation of new prospective customers. ESSENTIAL JOB FUNCTIONS: The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties required by the company. Responsible for assisting the Senior Sales Operations Manager in leading the residential Outside Sales team in servicing, maintaining and growing customer base in a fast-paced and competitive environmentDirectly leads Outside Sales Representatives, ensuring they consistently achieve individual minimum standards and team sales targets. They will provide reports showing team and individual performance, growth in products and services, and revenue generatedImplements structured coaching programs to improve objection handling, closing skills, and customer engagementWorks closely with the Senior Sales Operations Manager to ensure that efforts and resources are providing successful resultsAssists Outside Sales Representatives in selling to grow residential revenue through add-on and up-sell of existing base, as well as manage target market areas to add new accountsOversees updates and ensures that customer accounts are documented appropriately with customer notes, calls, documents, etc.Ensures accurate and timely documentation of sales activities in CRM systems Coordinates and assists Senior Sales Operations Manager in revising and implementing sales strategies and market outreach plansAssists the team with outbound sales calling, as neededMaintains compliance with regulatory requirements and company policies in all customer interactions May be required to attend functions such as chamber events, community sponsored events, TEC marketing events, etc. as a TEC representativeMay be required to travel to assist with residential sales development and training in other marketsMay be asked to work occasional alternate scheduling to achieve necessary call resultsRequires willingness and enthusiasm to learn and apply new sales techniquesMust work well with customers, business sales teams, and other departments within the TEC organizationWorks closely with Senior Sales Operations Manager to lead and oversee fringe market areas and campaigns to expand and grow residential OTHER JOB FUNCTIONS: Special projects as requested by the Senior Sales Operations Manager