Outsourced Performance Manager

We're looking for an experienced Outsource Performance Manager to drive performance, compliance, and results across our external law firm and agency network. This role partners closely with internal teams and vendors to ensure strong KPI delivery, effective inventory placement, and high-quality service outcomes.

What You'll Do

• Own delivery of key operational and financial KPIs
• Drive law firm and agency performance against SLAs and forecasted outcomes
• Manage inventory placement strategies to optimize recoveries and control costs
• Develop and maintain performance reporting and insights
• Conduct audits and oversee call quality, collections, and vendor practices
• Act as an escalation point for performance, settlements, and vendor issues
• Support compliance, complaint resolution, and regulatory requirements
• Ensure accurate remittances, invoicing, and data integrity across systems

What We're Looking For

• Experience in performance management, analytics, or outsourced operations
• Strong analytical, risk management, and problem-solving skills
• Proven stakeholder and vendor management experience
• Excellent written and verbal communication skills
• High attention to detail and comfort in a fast-paced, regulated environment
• Proficiency with Microsoft Office (Excel, PowerPoint, Word)

Why Join Us

• High-impact role with visibility and influence
• Collaborative, results-driven culture
• Opportunity to improve outcomes across a national vendor network