The Overnight Closer (Member Services Representative) provides exceptional customer service to members, prospective members, and guests, ensuring a positive experience.
Responsibilities include greeting visitors, answering phones, checking members in, signing up new members, giving tours, updating accounts, responding to questions, maintaining cleanliness, closing the shift, and preparing bank deposits.
Qualifications include a customer service background, basic computer skills, a positive attitude, punctuality, and a high school diploma or GED.
Physical demands involve standing, walking, talking, working overnight shifts, and occasionally lifting up to 50 lbs.
Benefits offered include discounts, flexible scheduling, uniforms, health insurance, advancement opportunities, and training.
Employees are employed by the franchisee, not the franchisor, and employment matters are managed locally.