Overnight Front Office Host | Thompson Palm Springs Resort

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Overnight Front Office Host | Thompson Palm Springs Resort

Thompson Hotels

Thompson Palm Springs

US - CA - Palm Springs

Accounting/Finance/Tax

Hourly/Entry Level Employee

Full-time

22.00 Hourly US Dollar (USD) pay basis

Req ID: PAL001360

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Summary

Thompson Palm Springs Resort is seeking an engaging and hospitality-driven Full-Time Overnight Front Office Host to join the Front Office & Guest Services Team!

Thompson Palm Springs Resort has quickly become the desert's most exciting lifestyle hotel tailored to influential locals, sophisticated globetrotters, VIP gatherings and social events. Situated at the heart of the city's iconic Palm Canyon Drive, the hotel includes 168 bungalow-inspired guest rooms and suites coupled with our 8,000 square feet of indoor meeting space, plus unique outdoor venues. Thompson Palm Springs is a place where high expectations aren't just met-they're exceeded. It's a place where careers are made and talent opens doors to exciting opportunities in the hospitality industry worldwide. Discover your place to shine in our warm, respectful, and inclusive culture.

Thompson Palm Springs Resort is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

As an Overnight Front Office Host, you will ensure accurate allocation of all revenue to the appropriate departments, reconcile revenue across departments daily, and complete all required reports in a timely manner. Job duties include but are not limited to:

• Conduct all audit procedures in accordance with hotel and company standards on a daily basis
• Verify and confirm the status of all wake-up call requests, ensuring proper handling and follow-up
• Prepare the front office for the upcoming shifts, resetting systems and operations for the day's business
• Serve as a Front Desk Host and act as a Manager on Duty during overnight hours, ensuring a seamless guest experience
• Function as PBX operator during the audit shift, managing communication duties effectively
• Participate in all front office meetings with an active and collaborative approach
• Engage in all training and cross-training opportunities, continually enhancing skill sets
• Proactively greet guests with a friendly and welcoming demeanor, ensuring a positive guest experience
• Other duties as assigned by Rooms leadership

This is a nonexempt (hourly) role. The budgeted rate for this role is $22.00 plus $1 overnight shift premium. This is the annual hourly rate for this position that Thompson Palm Springs reasonably expects to pay. Decisions regarding individua hourly rates will be based on a number of factors including experience, and education.

Why work for Thompson Palm Springs?

• Health, Dental, Vision Insurance eligibility after 30 days of employment
• Paid Time Off (PTO)
• Compassionate Leave
• Life Insurance
• Paid Holidays
• 401k Retirement Savings Plan & Company Match
• Paid Parental Leave & Adoption Assistance Program
• Complimentary Colleague Meals
• Free & Discounted Hotel Rooms at Hyatt Hotels around the World!

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

• Previous experience working at a hotel/resort preferred
• Proficiency in OPERA system is a plus
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal communication skills.
• Must have physical stamina to lift moderate amounts of weight.
• Weekend and holiday availability

Apply

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