Overnight Guest Services & Public Area Attendant

The Overnight Guest Services & Public Area Attendant is responsible formaintaining the cleanliness, appearance, and comfort of all public areas throughout the hotel during overnight hours. This role also assists guests with requests, room deliveries, and other hospitality needs to ensure an exceptional Margaritaville experience around the clock. 

Schedule 

Typical shift is an Overnight Shift: 10:30 PM – 7:00 AM *Weekends and holidays required based on hotel business levels  

Qualifications 

• Positive attitude and strong guest service mindset  
• Ability to work independently during overnight hours  
• Previous housekeeping, janitorial, hotel, or customer service experience preferred  
• Ability to lift, push, pull, and carry supplies and equipment  
• Comfortable standing and walking for extended periods  
• Reliable attendance and punctuality are essential 

PERFORMANCE STANDARDS

• Respond promptly and professionally to overnight guest requests  
• Assist guests with questions and provide friendly, upbeat service  
• Help create a safe, welcoming, and relaxing overnight atmosphere throughout the property  

ESSENTIAL FUNCTIONS 

• Maintain cleanliness of lobby areas, elevators, hallways, restrooms, fitness center, and other public spaces  
• Sweep, mop, vacuum, dust, polish, and sanitize assigned areas  
• Keep entrances and high-traffic areas presentation-ready at all times  
• Replenish restroom and guest supplies throughout the shift  
• Remove trash and transport waste to designated disposal areas  
• Identify and report maintenance or safety concerns immediately  
• Fold towels, linens, and housekeeping supplies for daily operations 
• Restock housekeeping closets and carts  
• Assist with laundry and overnight housekeeping projects as needed  
• Support room attendants and other departments during busy periods  
• Maintain a clean and organized work environment  

At Margaritaville Hotel Nashville, we bring fun, energy, music, and hospitality together to create unforgettable experiences for every guest. We’re looking for team members who work hard, stay positive, and bring island-inspired service to every interaction.