Overnight Hotel Operations Supervisor ($32.25/hour)

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Overnight Hotel Operations Supervisor ($32.25/hour)

Hyatt Regency

Hyatt Regency Bellevue on Seattle's Eastside

US - WA - Bellevue

Hotel Operations

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Req ID: BEL002840

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Summary

Summary

Hyatt Regency Bellevue on Seattle's Eastside is seeking an experienced Overnight Hotel Operations Supervisor to oversee the overnight operations.

This leadership role is responsible for the safe, efficient, and guest-focused operation of the hotel overnight. As the primary decision-maker during the shift, you will lead the response to guest concerns, operational incidents, and building-related issues while partnering closely with Front Office, Engineering, and Security. The ideal candidate is calm under pressure, exercises sound judgment, and is comfortable making independent decisions. This role works closely with the overnight engineer and requires a strong understanding of hotel operations and building systems; however, it is a leadership position rather than a maintenance role.

The hourly rate for this position starts at $31.00/hour + night differential pay of $1.25/hour, totaling $31.25/hour.

As a colleague, we have you covered with amazing benefits and perks!

Benefits

• Medical, after 30 days of employment

• Vision Insurance

• Dental Insurance

• 401(k) & Retirement Savings Plan (RSP)

• Basic Life Insurance

• Short Term Disability Insurance

• New Child Leave & Adoption Assistance

• Paid Time Off

• Full-Time Colleagues:

• 11 days (88 hours) earned for having 0 - 3 years of service

• 16 days (128 hours) earned for having 4 - 8 years of service

• 21 days (168 hours) earned for having 9+ years of service

• (6) Paid Holidays per year

• (6) Sick Days (earned based on hours worked)

• Compassionate Leave

• Jury Duty Leave

Perks

• Employee Assistance Program

• Free Uniforms and Cleaning of your Uniform

• Free parking

• Discounted Rooms at any participating Hyatt location starting on your first day of employment

• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*

• Free colleague meals during shift

• Hyatt Colleague discount program

• Tuition Reimbursement*

• ORCA Pass subsidy*

• Eligibility requirements may apply

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

Responsibilities

Hotel Operations

• Oversee the overnight operations for the hotel.
• Maintaining Hyatt service standards.
• Make independent operational decisions and coordinate communication between Front Office, Engineering, Security, and other departments.

Guest Experience

• Respond to escalated guest concerns and service recovery situations.
• Handle guest disturbances, noise complaints, and other sensitive situations with professionalism while enforcing hotel policies.
• Assist with VIP arrivals and other operational needs as required.

Safety & Building Operations

• Coordinate and lead the execution of the hotel's response to emergencies, building system issues, and operational disruptions, including power outages, water leaks, elevator issues, and fire alarms.
• Partner with the overnight engineer to assess building-related concerns and prioritize response efforts.
• Conduct regular property walks to identify safety, security, and operational concerns.
• Complete incident reports and communicate significant issues to hotel leadership.

Front Office Support

• Provide leadership and support to the Night Audit and Front Office teams.
• Ensure completion of overnight operational and financial procedures.
• Support a smooth transition to the morning leadership team.

Qualifications

• Three or more years of leadership experience in hotel operations, engineering, facilities, security, or a related operational environment.
• Previous Manager on Duty or hotel leadership experience preferred.
• Working knowledge of hotel building systems and life safety procedures.
• Strong conflict resolution, communication, and decision-making skills.
• Experience with Opera PMS, HotSOS, or similar hotel systems preferred.
• Ability to remain calm, prioritize effectively, and deliver exceptional guest service during high-pressure situations.

This position requires frequent walking throughout the property, responding to guest and operational concerns and requests, as well as coordinating overnight hotel operations in a 732-room, full-service hotel.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Apply

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