The Hampton Inn & Suites Fort Myers-Estero/FGCU, a Colwen Hotels Property, is seeking a friendly and detail-oriented Overnight Houseperson to join our team. In this position you will be responsible for maintaining the cleanliness and appearance of the hotel public areas, providing assistance to the Housekeeping team with stocking and delivery of supplies, and assisting with laundry. To be successful in this role, you should be able to manage various tasks daily to ensure great customer service and that our operations run smoothly.
General Responsibilities:
Receive list of assignments and/or shift checklist from MOD and prioritize items.
Respond promptly to requests from guests and other departments.
Check the inventory of cleaning cart and add necessary supplies; transport cart to assigned work areas.
Clean and maintain the appearance of the exterior of hotel including but not limited to, sidewalks, awning poles, signage, and hotel entrance.
Deep cleaning of assigned areas of hotel including, but not limited to, shampooing of rooms and public area carpets, window washing, light fixtures, and guest elevators.
Clean and maintain back of house area including, but not limited to, employee break room, executive offices, hotel laundry area, and employee restroom.
Dust and polish furniture and remove marks /stains from walls and furnishings.
Remove all trash, dirty linens, towels, and room service items from public areas.
Vacuum carpets and clean floors.
Deliver items to guest rooms upon request from front desk.
Ensure soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels.
Clean guest rooms on occasion.
Notify maintenance department of needed maintenance or repairs.
Clean and set up function/meeting rooms according to function sheets.
Move and arrange furniture, turn mattresses.
Empty trash receptacles and transport trash to dumpster.
Take found items to designated lost and found area.
Provide support to room attendants.
Attend to the cleaning process of hotel linens according to Colwen and brand standards.
Wash, dry, and fold hotel linens and terry as well as treating stains to minimize loss.
Store, inventory, issue, and distribute hotel linens.
Operate washing and drying equipment, load and unload laundry from machines.
Measure and administer cleaning agents to laundry according to product specifications.
Inspect used laundry for stains and repairs before washing.
Monitor feeder information on washer, make sure all drums are full and report any irregularities to supervisor.
Set the proper drying and cooling times for various types of linen.
Fold laundry.
Count and assemble laundered items.
Assist in monthly linen inventories.
Complete lint and discard log.
Maintain orderly and clean linen stock areas.
Maintain a clean and organized laundry room.
Perform other duties as requested.
We’ve got you covered: Benefits & Perks
Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan – Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family