Overnight Operations Manager

Overview

Overnight Operations Manager that will require the selected candidate to work events and post events as needed. This will include weekends and holidays. An ABM Onsite Post Operations Manager for the Sports & Entertainment Vertical Market is responsible for the operational and financial success of his/her project. This person leads a diverse team, engages in regular client interaction, ensures quality services are provided at the site in alignment with contractual agreements and budgetary requirements, achieves operational and financial goals, plans and directs activities to promote project profitability, meets financial objectives by controlling expenses, retaining current customer(s), and expanding billable services.

Benefit Information:

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff & Management.

Responsibilities

Field Operations: 

• Establish work plan for overnight cleaning/housekeeping/janitorial work for dynamic sports & entertainment based environment.
• Continually survey the job site for work performance, productivity, and quality. Deliver any training/re-training to staff in the field.
• Establish metrics for productivity and labor management while ensuring that the scope of work is delivered.
• Manage and oversee the labor process including employee arrival, timekeeping, deployment, dispatch, and shift completion.
• Develop delegation of tasks to subordinate supervisors and leads within the staff to ensure completion of work
• Redeploy or adjust staffing based on operational priorities and timelines.
• Provide customer with information regarding status of work product and completion of the scope of work 
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback

Project Management & Client Relations: 

• Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met; 
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention; 
• Inform Project Manager of status of work; identify potential issues and recommend appropriate action; 
• Keep Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager;
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services;
• Report accidents and property damage in an accurate and timely manner.

Employee Relations and Supervision: 

• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs; 
• Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff; 
• Understand applicable union contracts and develop effective working relationship with local labor unions;
• Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Qualifications

• Bilingual (Spanish/English) a plus
• 1-2 years of Supervisor experience
• 1-2 years of customer service experience
• Working knowledge of janitorial equipment
• Working knowledge of OSHA required processes
• Intermediate level of Microsoft programs 
• Valid State Driver's License for business travel 
• A passion for serving others and helping others to succeed. 
• Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s). 
• Excellent follow-up and an eye for detail. 
• Anticipates problems and proactively implements preventative action plans. 
• Flexibility to respond to urgent client requests on evenings and weekends when necessary. 
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications. 
• Excellent verbal and written business communication skills.
• Excellent relational skills and experience dealing with union environment. 
• Understanding of the service industry practices, process and trends.