At Skyview Networks, we connect brands with millions of listeners through the power of audio—and behind every seamless broadcast is a team ensuring everything runs flawlessly around the clock. We’re looking for an Overnight Operations Specialist who thrives in a fast-paced environment and takes pride in keeping our network running smoothly when it matters most.
This isn’t just another overnight role. You’ll be the front line of support during critical off-hours, ensuring our broadcasts are delivered accurately, our partners are supported in real time, and any issues are handled quickly and effectively. If you’re detail-oriented, dependable, and able to stay calm under pressure, this could be a great fit.
What You’ll Do Every Day
• Provide customer service support to partners and clients during overnight hours
• Monitor and oversee delivery of broadcasts and services to partners and affiliates
• Verify content delivery and ensure accuracy of FTP file builds
• Execute audio routing for upcoming broadcast schedules
• Respond to and manage incident escalations during emergency situations
• Prepare and deliver detailed reports to daytime operations leadership
In Your First 90 Days You Will
• Learn Skyview’s broadcast systems, tools, and workflows
• Develop confidence in monitoring broadcasts and supporting partners independently
• Understand audio routing processes and daily broadcast schedules
• Build familiarity with common issues and escalation protocols
• Establish strong communication with daytime operations teams
What Your First Year Will Look Like
• Independently manage overnight operations with accuracy and consistency
• Ensure reliable broadcast delivery with minimal disruption
• Improve response time and resolution of overnight incidents
• Become a trusted point of contact for partners during off-hours
• Identify opportunities to improve overnight processes and efficiency
What Makes You a Fit
• Experience in radio broadcast operations, media, or technical support environments
• Comfortable working independently and making real-time decisions
• Ability to remain calm and focused in high-pressure situations
• Detail-oriented with strong ownership of work
• Strong communication and reporting skills
• Adaptable, reliable, and quick to learn systems and processes
What We’ll Teach You
• Skyview’s broadcast delivery systems and partner workflows
• Audio routing processes and scheduling tools
• FTP file build verification procedures
• Incident escalation protocols and troubleshooting best practices
What We Won’t Compromise On
• Ability to work overnight and weekend shifts
• Dependability and ability to work independently
• Handling high-stress emergency situations professionally
• Strong communication and organization skills
• Ability to learn systems quickly and execute processes accurately
Why This Role Matters
• This role is critical to ensuring uninterrupted broadcast delivery and strong partner relationships. Overnight operations are a key part of maintaining Skyview’s high standards, and this position plays a direct role in ensuring reliability, accuracy, and responsiveness across our network.