Administrative Skills, Communication Skills, Corporate Policies, Customer Experience, Customer Support/Service, Detail Oriented, Employee Relations, Hospitality and Tourism, Interpersonal Skills, Leadership, Multitasking, Operations Processes, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Regulations, Requirements Management, Retention Programs, Sales Management, Security Compliance, Security Monitoring, Service Delivery, Telephone Skills, Writing Skills
Northeast security is seeking High End Security Officers and Supervisors in Waltham, MA.
Pay Rate: Positions range from $21 - $22
Recruiters will call to discuss preference upon applying.
Security Officer and Supervisor Responsibilities include but are not limited to:
- Must keep a professional appearance.
- Must remain on post at all times.
- Monitoring security Concierge personnel to ensure guest services are satisfactory
- Provide general admin support and respond to inquiries and anticipate customers needs.
- Ensure that all security concierge personnel are aware of and perform their duties in full compliance with the facility security operations procedures and location policies, procedures and regulations.
- Review and approve all reports, duty logs, etc. submitted by security personnel.
- Ensure timely notification of all serious incidents.
- Basic computer knowledge
- Maintain effective communications with all assigned security personnel.
- Deliver a memorable and pleasant experience to all customers/vendors.
- Counsel, advise, motivate, and (when necessary) provide discipline and positive reinforcement to personnel assigned to the location.
- Work with management in the development and implementation of sound employee relations, development, and retention programs for the location.
- Ensure that assigned security personnel are kept up-to date on any modifications to procedures, policies, or regulations.
Assume other duties as required by either Client or Northeast Security, Inc
Security Officer and Supervisor Skills:
- Excellent customer service skills and service delivery orientation
- Answering phone calls
- Monitoring security Concierge personnel to ensure guest services are satisfactory
- Client Management Skills
- Strong Leadership skills
- Knowledge of supervisory practices, procedures, and security operations
- Ability to provide positive direction and motivate performance.
- Strong attention to detail
- Strong written and verbal communication skills
- Ability to show responsibility and friendliness towards clients and residents.
- Strong professionalism
- Ability to solve conflict/problem solve.
- Maintain the highest ethical and professional standards.
- Must be able to multi-task and self-manage in a dynamic environment.
- Must be knowledgeable of all company policies and procedures.
- Maintain effective relationships with all levels of the company and client organizations
Security Officer and Supervisor Requirements:
- Customer Service
- Receptionist or guest service experience required.
- two to three years of Previous security Concierge and reception experience, or related field/education.
- Neat and professional appearance
- Dependable means of transportation