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Overnight Social Care Advisor -Remote * Must be in Metro Detroit Area*

Conexess Group, LLC

brownstown, MI(remote)

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JOB DETAILS
SKILLS
Communication Skills, Continuous Improvement, Customer Relations, Customer Support/Service, Detail Oriented, Establish Priorities, Facebook Application Development, Marketing, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Moderating Skills, Oracle, Presentation/Verbal Skills, Project/Program Management, Public/Media/Press/Analyst Relations, Sales, Siebel, Social Media, Time Management, Twitter, Typing, Writing Skills
LOCATION
brownstown, MI(remote)
POSTED
1 day ago
Overnight Social Care Advisor
Location: Remote, should be located within the Metro Detroit area.
Serves as the frontline to ensuring customers and fans are responded to and engaged with in a timely manner during the 12-8am shift. This individual will have access to tools that will enable her/him to provide the best customer service.
Major Job Duties and Responsibilities
  • Responsible for moderating queues and engaging with Care inquires
  • Effectively and accurately document customer interaction
  • Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
  • When appropriate, promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions.
  • Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
  • Provide exceptional service to all internal and external customers.
  • Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
  • Utilize correct tools to efficiently manage a number of often concurrent activities
  • Provide Goodwill when appropriate
  • Interact with marketing and PR as needed for customer care and support
  • Effectively manage a number of open customer cases providing a resolution within a timely manner
Required Skills/Experience
  • 1+ years' experience in customer service related profession
  • Expertise with social media platforms such as Facebook, Twitter, Instagram and Forums
  • Computer navigation and typing proficiency
  • Excellent verbal and written communications skills to effectively communicate to internal and external stakeholders
  • Experience with social media monitoring tools: Oracle, Siebel, etc.
  • Attention to detail with strong project management and prioritization skills
  • Microsoft Excel, Microsoft Word and PowerPoint skills and proficiency

Required Education/Training/Certifications/Licenses
  • Bachelor's Degree
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About the Company

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Conexess Group, LLC

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