Overprovisions Representative

Job Description:

Now hiring for an Overprovisions Representative

Location: Knoxville, TN

Pay Rate: $16.18 per hour

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Problem Solver? Listener? You'll Fit Right In

Looking for Overprovisions Representative jobs in Knoxville where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Six months of medical billing experience preferred
• Proficiency with Microsoft Office
• Accurate 10-key by touch and typing speed of 40-45 WPM
• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities

Job Duties

• Process refunds for Medicare, Medicaid, Champus, Federal, and other accounts
• Assemble and submit documentation for refund approvals
• Answer customer service calls and assist with account inquiries
• Contact insurance carriers and guarantors regarding credit balances and payment issues
• Handle correspondence related to credit balances and refunds
• Process payment transfers and research canceled checks
• Retrieve and process NSF checks from secured websites
• Investigate unidentified payments and account discrepancies
• Report recurring account processing errors
• Maintain knowledge of ETM systems and procedures
• Support special projects and additional duties as assigned

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Overprovisions Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"The recruiter I worked with was very nice and understanding. They helped me find the job that was best for me." Staffmark Associate

Good vibes, good pay, good people. Join us - Apply here.

What You Will Do

As a Overprovisions Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Overprovisions Representative helps build strong customer relationships by providing responsive service, clear communication, and effective problem resolution. This role requires patience, professionalism, and the ability to remain organized while managing multiple customer interactions.

The Overprovisions Representative supports business operations by documenting information accurately, coordinating with coworkers, and ensuring customer needs are addressed efficiently. Strong communication and listening skills are essential for success.

This profession is well suited for individuals who enjoy helping people and creating positive service experiences.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.