New!
CDL A Chemical Tanker Owner Operator Heniff Transportation
Savannah, GA2 days ago
host2coast is a locally owned and operated boutique vacation rental management company serving Hilton Head Island. Founded by industry veterans with more than two decades of combined experience on the island, host2coast was built on a simple belief: vacation rental management can be done better.
Better for homeowner partners. Better for guests. Better for our team behind the scenes.
We believe great property management starts with great relationships. That's why we're passionate about communication, transparency, and delivering exceptional experiences for both our homeowners and guests.
As we continue to grow, we're looking for an Owner Relations Manager who thrives on building trust, solving problems, and helping homeowners maximize the success of their vacation rental investments.
The Owner Relations Manager serves as the primary relationship owner for a portfolio of host2coast homeowners.
This is a highly visible role that combines hospitality, account management, operations, and strategic advising. You'll be the person owners turn to when they have questions, need guidance, want performance insights, or simply want reassurance that their property is being cared for as if it were our own.
You'll work closely with Operations, Guest Services, Housekeeping, Maintenance, and Marketing to ensure owners receive exceptional service, proactive communication, and confidence in the management of their home.
If you're someone who enjoys building relationships, solving problems, staying organized, and making people feel genuinely supported, this could be an excellent fit.
Serve as the primary point of contact for a portfolio of homeowners
Develop long-term, trust-based relationships through proactive communication and responsiveness
Ensure homeowners feel informed, supported, and confident in Host2Coast's management services
Guide owners on company policies, processes, market conditions, and best practices
Act as a trusted advisor and advocate for your homeowners
Respond promptly and professionally to owner questions, concerns, and requests
Coordinate solutions across internal departments to ensure issues are resolved efficiently
Provide clear communication and follow-through from start to finish
Turn challenging situations into opportunities to strengthen owner trust and satisfaction
Guide new homeowners through the onboarding process from signed agreement through launch
Coordinate documentation, property setup, walkthroughs, system integrations, and onboarding milestones
Partner with Operations to ensure homes are set up accurately and efficiently
Deliver a welcoming, organized, and professional onboarding experience
Develop a deep understanding of each property within your portfolio
Review revenue, occupancy, booking trends, guest feedback, and maintenance patterns
Identify opportunities to improve performance and owner returns
Present recommendations and insights backed by data and market trends
Conduct regular owner touchpoints and performance discussions
Support the delivery of owner reports and business reviews
Assist with owner surveys and feedback initiatives
Identify trends and opportunities to continuously improve the owner experience
Work closely with Operations, Guest Services, Maintenance, Housekeeping, and Marketing teams
Ensure owner expectations are clearly communicated internally
Advocate for both owner satisfaction and operational excellence
Help maintain alignment between homeowner goals and company execution
In this role, success means:
Homeowners trust you and enjoy working with you
Owners feel informed, supported, and valued
Concerns are addressed quickly and professionally
New homeowners experience a smooth onboarding process
Retention remains strong and owner satisfaction continues to grow
Properties perform at their highest potential through proactive communication and strategic recommendations
3+ years of experience in property management, hospitality, customer success, account management, owner services, or a related field
Exceptional communication and relationship-building skills
Ability to learn and adapt quickly to new technologies and software
Ability to navigate difficult conversations with empathy, professionalism and confidence
Detail-oriented with excellent follow-through and accountability
Comfortable managing multiple priorities in a fast-paced environment
Strong problem-solving skills and a proactive mindset
Ability to interpret performance data and communicate recommendations clearly
Vacation rental or short-term rental experience strongly preferred
Experience with property management software and reporting tools is a plus
At host2coast (a part of Stay'd Collective), you'll join a growing company that values relationships, accountability, and hospitality at the highest level. You'll have the opportunity to make a direct impact on homeowner satisfaction, contribute to the growth of the company, and work alongside a team that genuinely cares about doing things the right way.
If you're looking for a role where you can combine relationship management, hospitality, operations, and strategic thinking while helping homeowners protect and grow one of their most important investments, we'd love to hear from you.
$50,000-$75,000
Paid Time Off (PTO)
Opportunities for professional growth and advancement within a growing company
Work alongside an experienced team that is passionate about hospitality and homeowner success
| Location | Hilton Head, South Carolina |