OxyChem Customer Supply Chain Account Representative

Essential Job Duties:

• Responsible for representing OxyChem’s high standards of business conduct, creating an exceptional customer experience, and promoting a strong culture of safety excellence and environmental stewardship.
• Serve as a primary interface between OxyChem and corporate US and Canadian customers.
• Collaborate closely with OxyChem Sales Team and Supply Chain functions to onboard new customers and promote a strong customer-supplier relationship with customers.
• Drive internal activities associated with product delivery requests from order entry in SAP, through shipment and invoicing until customer satisfaction is achieved.
• Obtain and maintain essential customer and business critical information in multi-systems.
• Establish a strong internal network across OxyChem departments to leverage knowledge of internal business processes in order to serve as a central resource for communicating with customers. 
• Demonstrate critical thinking skills and perseverance when taking action to overcome obstacles throughout the order to cash process.
• Communicate financial information pertaining to invoices and billing formulas in addition to resolving invoice discrepancies.
• Champion customer needs within OxyChem Supply Chain organization by communicating customer expectations, forecasted product demand, delivery disruptions and customer satisfaction data.
• Maintain a working knowledge of motor, rail, water and pipeline transportation processes and systems to support assigned accounts.
• Develop an understanding of supply chain fundamentals in inventory management, warehousing, and logistics processes and systems.
• Report customer issues to management and internal teams in the Customer Relationship Management (CRM) system.
• Promote the adoption of key customer service offerings such as vendor managed inventory, ecommerce, online self-service, and paperless orders.
• Administers OxyChem business policies relating to sales orders including lead-time requirements, order control programs, and Sarbanes-Oxley (SOX) compliance. 
• Participates on special project and process improvement teams.

• Must have a Bachelor's Degree and two year's of relevant experience OR Bachelor’s Degree in Supply Chain Management.

• Proficiency in Microsoft Office Applications.

Additional Desired Qualifications:

• Enterprise Resources Planning software (SAP/ERP) and Customer Relationship Management (MSDynamics) system preferred.
• Knowledge of order processing, billing, manufacturing, transportation, and logistics processes preferred.
• Professional communication skills (both written and verbal)
• Able to work well in a team environment.
• Detail-oriented, analytical and organized with strong customer focus and an aptitude for problem-solving and multi-tasking.
• Demonstrated interpersonal and influencing skills.