As a Customer Service Representative; the associate has to handle inbound calls from the customer or do an outbound call within guidelines/goals established by the client and management. This position requires good communication skills; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to details.
Responsibilities:
Facilitate the Property and Casualty members by answering inbound calls, emails, and other contacts from the members
Make outbound calls (if required) to confirm the information or for member authorization
Apply knowledge of personal lines to assist member to bind policies, coverage provision, payments, and renewals for insurance product
Provide response to members on call using the tools and resources available to support
Set up reminders and follow up with customer on timely manner
Follow the compliance and regulatory requirement when handling the members
Maintain Property and Casualty (P&C) License
Qualification Required
High School Diploma or GED equivalent
Min 1 year of customer service experience
Active Property and Casualty (P&C) producer License
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.