P14 IReadiness Liaison

22nd Century Technologies, Inc.

Durham, NC

JOB DETAILS
SKILLS
Capacity Analysis, Case Management, Coaching, Communication Skills, Community and Social Services, Conferences, Customer Service Systems, Desktop Administration, Help Desk, Identify Issues, Knowledge Base, Medicaid, Navigation Systems, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Reimbursement, Sales/Support Engineering (SE), Service Delivery, Social Work, Software Development, Strategic Planning, Systems Analysis, Willing to Travel, Writing Skills
LOCATION
Durham, NC
POSTED
2 days ago
Client seeks contract resources to provide support for county department of social services Client users as they learn the Client Case Management System. This is NOT a desktop support and NOT a help desk support position. This position uses policy subject matter expertise regarding Medicaid programs and knowledge of Client functionality, as well as understanding of how counties provide delivery of services to guide new users in correct navigation and submission of case data in the system. This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise. This role may coordinate with other Client business team and project team members to troubleshoot, replicate and report errors and/or unexpected outcomes within the system. The County Support Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication and maintain communication with state and county staff to clarify statutory, policy and procedural concerns impacting or related to Medicaid Programs.
** Extensive statewide travel is required up to 70% of the time. Work hours may occasionally include evenings and weekends. Travel expenses are reimbursed using the state's protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel.**
SkillsRequiredRequired ExperienceCandidate ExperienceLast Used
Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social servicesRequired3 Years
Demonstrated working knowledge of/ability to interpret rules, procedures and policies with an emphasis on NC Medicaid programs.Required3 Years
Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are metRequired3 Years
Significant proficiency in Client navigation, application development and capacity for system analysis to support user enrichment and strategic plansDesired3 Years
Ability to think analytically and engage in active problem-solving.Required3 Years
Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected resultsRequired3 Years
Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communicationRequired3 Years
Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individuallyRequired3 Years
Demonstrated above average relationship building and retention skills with both internal and external partnersRequired3 Years
DescriptionQuestionsAnswers
Question 1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? 
Question 4All work must be performed on State premises at the client's discretion. Do you accept this requirement? 
Question 5Extensive statewide travel up to 80% of the time is required in the performance of the work. Travel may include some evenings and weekend days. Do you accept this requirement? NOTE: COVID-19 restrictions prohibit travel at this time; however, when restrictions are lifted, this role may be expected to travel as needed to meet the requirements of this position. 
Question 6LOOKING FOR IMMEDIATE HIRE: Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates available for the duration of the assignment. Do you accept this requirement? 
Question 8Please list candidate's email address HERE that will be used when submitting E-RTR. 
Question 9Travel expenses are reimbursed using the state's protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel. Do you accept this requirement? 

About the Company

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22nd Century Technologies, Inc.

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
1997
WEBSITE
https://www.tscti.com/careers-0