The PACE Rehabilitation Manager provides leadership, direction, and oversight for rehabilitation and recreational therapy services across all PACE sites. This role supervises PTs, OTs, Rehab Aides, RTs, activity coordinators, activity assistants, and activity instructors, ensuring scheduling, training, performance management, regulatory compliance, participant satisfaction, and continuous quality improvement. The PACE Rehabilitation Manager leads coordination of PPAC activities and participant survey administration, activity instructor contracting/management, emergency preparedness training, and QI initiatives specific to rehabilitation services.
ESSENTIAL JOB FUNCTIONS:
- Provide direct supervision, training, coaching, and performance evaluation for PTs, OTs, Rehab Aides, RTs/activity coordinators/activity assistants, and activity instructors.
- Ensure effective hiring, orientation, ongoing training, scheduling, coverage, and staffing across all PACE sites for rehabilitation services.
- Delegate responsibilities appropriately according to licensure, credentials, education, and experience.
- Lead PPAC coordination and oversee administration of all participant surveys.
- Lead activity instructor/vendor contracting, onboarding, scheduling, performance oversight, and vendor relationship management.
- Lead trainings for emergency preparedness (center and community protocols) for all staff and ensure training documentation and drills are completed.
- Develop, review, and maintain policies and procedures for rehabilitation service delivery, clinic operations, and community based rehabilitation activities.
- Lead QI initiatives related to rehabilitation services, including facilitating the Fall Subcommittee, tracking QI metrics, and implementing corrective actions in collaboration with the Medical Director and interdisciplinary team.
- Monitor encounter, assessment, care plan, and center attendance metrics; analyze data to identify opportunities to improve care quality and participant experience.
- Implement strategies to meet or exceed national and state participant satisfaction benchmarks for rehabilitation and recreational therapy services.
- Coordinate closely with PCPs, IDT members, and community providers to develop and implement individualized care and therapy plans.
- Oversee rehabilitation coordination with SNFs, RCFEs, home health, hospice, and other external providers to ensure continuity of care.
- Coordinate and schedule home health rehabilitation visits.
- Oversee the operational aspects of rehabilitation equipment, supplies, and space utilization across sites.
- Resolve grievances related to rehabilitation issues in collaboration with the Center Manager.
- Prepare for and participate in CMS, DHCS, and other regulatory audits and implement corrective actions as needed.
- Ensure accurate, cohesive, and timely documentation in participant medical records for all rehabilitation services.
- Oversee the quality of care and safety of PACE participants, both at the PACE center and in the community.
- Ensure compliance with all PACE regulatory requirements and internal policies.
- Travel to other PACE sites as needed for supervision, training, audits, or to address participant/staff issues.
- Utilize Epic appropriately and efficiently and serve as content and workflow expert for resolving issues and proposing solutions in Epic.
- Perform other job duties as required by manager/supervisor.
- Bachelor's degree or higher in Physical Therapy, Occupational Therapy, Rehabilitation Sciences, Therapeutic Recreation/Recreational Therapy, or another health related field.
- Currently licensed to practice as a Physical Therapist or Occupational Therapist in California, or certified as a Therapeutic Recreation Specialist (CTRS).
- Minimum of two years supervisory or team lead experience in a healthcare setting; prior management of multidisciplinary rehabilitation teams strongly preferred.
- Minimum of two years recent clinical experience in rehabilitation services.
- Demonstrated skills in supervision, leadership, and communication and in fostering an effective team environment.
- Minimum one year of experience working with older adults and their families in a healthcare or community agency setting is preferred.
- Ability to travel between PACE sites as needed.
- Current BLS and First Aid required.
LANGUAGE:
- Must be able to fluently speak, read and write English.
- Fluency in other languages is an asset.
STATUS:
- This is an FLSA Exempt position.
- This is not an OSHA high risk position.
- This is a Full Time position.
NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).