Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice.
At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove and Hillsboro. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge.
GENERAL DESCRIPTION OF POSITION:
Responsible for supervision of the clinic office staff and the financial and business office operations at the designated Pacific EyeClinic.
ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:
- Provides on-site supervision, scheduling, and training of clinic office staff and actively engages in routine business operations at the center with an emphasis on providing optimal patient care and educational experiences.
- Help manage on-site tech issues, submitting, track and oversee trouble tickets and coordinate with UIS.
- Oversee interpreter ordering process for scheduling staff and students.
- Be first point of contact for provider scheduling concerns and needs, and insurance issues or errors.
- Manage clinic room needs and equipment coordination concerns by partnering with the Clinic Director.
- Oversee EPIC workque management.
- Responsible for the posting of charges, payments, standard courtesy and social service adjustments. Applies third party billing expertise to properly determine coverage, claims submission branch, and effectively communicates financial obligations to patients. Collects patient balances at time of service and contacts patients if their account becomes delinquent.
- Responsible for management of the reception area which includes answering telephones, scheduling, general reception, appointment confirmations, triaging patient problems and concerns, bank deposits, oversees maintenance of ophthalmic supplies in the exam rooms and supply cabinets, keeping clinic office neat and organized, and assisting all visitors.
- Assists with the initial and on-going computer system training for their staff.
- Maintains patient database including the proper coding of procedures; materials, and diagnoses; demographic information; recording of appointments, reschedules, cancellations and no-shows.
- Collaborates with CBO as needed for insurance claim support and coding processes.
- Works cooperatively with the Clinic Director, opticians, course instructors, and attending doctors on duty to coordinate balanced educational experiences for interns and optimal care for patients. Performs all duties in a manner that contributes to the overall professional appearance and atmosphere of the center.
- Works closely with and reports to the Senior Director of Clinic Operations to maintain efficient, positive, and compliant office operations.
- Serves as liaison between centers, social service patients, and agencies.
- Oversees timely preparation and distribution of correspondence including acknowledgement of referrals, incoming mail, releases of information, and managed care documents.
SECONDARY FUNCTIONS:
- Willingly performs other position-related or implied tasks and continuously explores ways to increase revenues, improve operations, enhance customer service, and promote Pacific University College of Optometry Clinical Program.
- Perform other related duties as assigned.
JOB SCOPE:
Performs duties independently with minimal supervision, operating from specific and definite directions and instructions, yet work is checked or verified on a frequent basis. Decisions are made within general university policy constraints but occasionally require independent decision making. Errors could affect the smooth and efficient operation of the office.
SUPERVISOR RESPONSIBILITY:
Full supervisory responsibility for front office coordinators and specialty optometry service coordinators including vision therapy and contact lens coordinator. This responsibility includes staff scheduling, employee evaluation, employee counseling and/or discipline, approving any absences or overtime and making any recommendations for hiring, terminations, pay changes, job changes and training.