Pacific Sales Experience Manager

Best Buy

Burbank, California

JOB DETAILS
LOCATION
Burbank, California
POSTED
16 days ago

The Pacific Sales Experience Manager works closely with the General Manager to oversee the daily operations of their assigned location. The ASM provides work direction, ensuring a world class employee and customer experience. This role drives profitable business results while learning the operating model and culture. They support both individual sales performances and total store sales performance. The ASM has extensive knowledge and sales experience in the premium and luxury space. They work daily with a variety of customers, contractors, and designers.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key responsibilities
  • Drives a positive customer experience by building relationships and providing solutions to their needs.
  • Guides customers through complex solutions and services in store, via chat, and virtually.
  • Incorporates product knowledge to create unique customer solutions and inspires confidence in the purchase.
  • Builds and maintains a personalized book of business and builds long-lasting client relationships.
  • Practices consistent follow-up within their book of business to understand clients and their future needs.
  • Manages customer interaction including pre-call, walk-through, installation, and post-sale follow up.
  • Partners with the Store Manager to supervise 10-25 employees and provides coaching, training, and performance management recommendations.
Basic Qualifications
  • 1 year of experience as a leader in business, military, or related fields
  • 1 year of retail or other sales-related experience

About the Company

B

Best Buy

Energetic teams. Fun atmosphere. Exciting opportunities.

That’s what you’ll find at Best Buy. Care to join us?

You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1966
WEBSITE
http://www.bestbuy-jobs.com/