Hi,
Greeting from EApps Tech LLC…!!!
My name is Praveen Kumar we have a job opportunity for PACS Admin based New York City, NY (DAY1 Onsite) please find the job description below, if you are available and interested, please send us your word copy of resume with following details to
Praveen@eappstech.com
to discuss more about this position.Job Title: PACS Admin (Picture Archiving and Communication System Admin)
Location: New York City, NY (DAY1 Onsite)
Duration: 1+ Year
Start Date: ASAP
Job Description:
Mandate:
DNS, VPN, IP Proxy, TCPIP, load balancers, system security), SQL and Windows system administration
Optional:
Healthcare, Medical imaging knowledge. In this role, you have the opportunity to be part of a highly skilled Healthcare Informatics Solutions and Services team responsible for the overall success of customers, utilizing our suite of medical imaging products. Software Technical Support Level 2 will be responsible for supporting our installation and customer support teams at a senior level.
•Analyzing break/fix issues and working with empathy and a sense of urgency to deliver solutions to meet customer/partner needs, ensuring all customers receive prompt and courteous support enabling the highest possible customer satisfaction.
•Working through the resolution of technical service issues according to standard processes/procedures and specialized understanding of complex product issues.
•Ensuring all critical cases or highly complex situations are quickly transferred to appropriate senior staff members for immediate attention and proper escalation while logging all service data required for tracking.
•Maintaining a high level of technical competence on Philips solutions and related technologies, while acting as subject matter expert on specific product group(s).
•Sharing best practices, knowledge, and learning with the team and the global support community to enhance the quality and efficiency of customer support.
•Working with customers, development teams, or level 1 support teams to resolve product issues.
•Advising and coaching level 1 and/or technical consultants on the identification and resolution of issues or system build or configuration performing and documenting this knowledge.
•Participating in new product releases and beta cycles to ensure information and training requirements are met to support new products and to improve overall product quality. To succeed in this role, you should have the following skills and experience/Preferred Skills:
•Bachelor's degree (BA/BS) in Business, Computer Science, Information Systems, or related field preferred or equivalent experience with at least 10 years of experience
•Experience with medical imaging software (Philips Medical imaging products (IntelliSpace/Vue/Carestream), strongly preferred)
•Strong background in DICOM and HL7
•Working knowledge of network configuration (DNS, VPN, IP Proxy, TCPIP, load balancers, system security), SQL and Windows system administration, and troubleshooting
•Requires highly effective communication skills, both verbal and written