PACS Support Engineer

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Radiology IT Support Engineer to join our team in Frisco, Texas (US-TX), United States (US).

Location:
US remote.


Job Summary
We are seeking an experienced Radiology IT Support Engineer (L2/L3) to provide advanced support, administration, troubleshooting, and optimization of radiology imaging environments. The role involves supporting enterprise PACS, VNA, diagnostic workstations, advanced visualization platforms, and radiology workflow applications across multi-site healthcare environments.

The ideal candidate should possess strong expertise in DICOM, HL7 integrations, modality connectivity, radiology infrastructure, and imaging workflow management, ensuring high availability and operational excellence of clinical imaging systems.

Day to Day job Duties: (what this person will do on a daily/weekly basis)
PACS & Imaging Systems Administration

• Administer, monitor, and support PACS environments, ensuring uninterrupted image acquisition, storage, retrieval, and distribution.
• Manage DICOM routing, modality worklists, image lifecycle management, archiving, and retention policies.
• Support enterprise and multi-site imaging workflows across hospitals, clinics, and diagnostic centers.
• Perform PACS upgrades, configuration changes, patch deployments, and system maintenance activities.
• Radiology Workflow & Integration Support
• Support integration of radiology modalities
• Ensure seamless interoperability between PACS, VNA, EMR/EHR, RIS, and diagnostic workstation environments.
• Troubleshoot HL7 interfaces including ORM, ORU, and ADT message flows.
• Resolve imaging workflow issues related to order management, exam routing, study reconciliation, and image distribution.
• Advanced Visualization & Post-Processing Support
• Support advanced visualization platforms and diagnostic imaging applications.
• Assist radiologists and clinicians with workflow optimization and application usability issues.
• Viewer & DICOM Utility Management
• Support diagnostic viewers, web viewers, and zero-footprint image viewing solutions.
• Manage DICOM utilities, QA tools, image-sharing platforms, and external image exchange systems.
• Troubleshoot viewer performance issues, image rendering problems, and study accessibility concerns.
• Application & System Support
• Provide L2/L3 support for radiology applications
• Coordinate with vendors and infrastructure teams for issue resolution
• Performance Monitoring & Troubleshooting
• Diagnose and resolve:
• Modality connectivity issues
• DICOM communication failures
• HL7 interface errors
• Exam routing issues
• Image transmission delays
• Radiologist workstation performance issues
• Application and database-related problems
• Perform root cause analysis (RCA) and implement preventive measures.

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

• 5 + years Core Imaging Technologies
• PACS Administration
• DICOM Protocols
• HL7 Integration
• RIS/PACS Workflow Management
• VNA Administration
• Modality Worklist Management
• Image Lifecycle Management
• 5+ years Radiology Applications
• Life Image LILA
• MEDRAD
• QPath
• Enterprise PACS Solutions
• Advanced Visualization Platforms
• AI Imaging Analysis Tools
• 5+ years Imaging Modalities
• CT
• MRI
• Ultrasound
• Nuclear Medicine
• Digital Radiography
• Mammography
• 5+ years Interface & Integration Technologies
• DICOM
• HL7 (ADT, ORM, ORU)
• TCP/IP Networking
• VPN and Secure Data Exchange
• Healthcare Interoperability Standards

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Biomedical Engineering, Healthcare Informatics, or related field.
• Experience working in hospital, diagnostic imaging, or healthcare provider environments.
• Exposure to cloud-based imaging platforms and enterprise imaging initiatives is an added advantage.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $55-$66.66/hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits


About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com


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