PACS Technical Support

Metasys Technologies, Inc.

Lexington, MA(remote)

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Cisco Network Systems, Clinical Data, Clinical Practices/Protocols, CompTIA Security+, Customer Satisfaction, Customer Support/Service, Data Collection, Digital Imaging and Communications in Medicine (DICOM), Documentation, HL7 (Health Level 7), Health Informatics, Identify Issues, Interpersonal Skills, Microsoft Product Family, Microsoft SQL Server, Microsoft Windows Operating System, Microsoft Windows Server, Multitasking, Network Performance/Analysis, Oracle Database, Organizational Skills, Performance Metrics, Physical Demands, Picture Archiving and Communication System (PACS), Problem Solving Skills, Support Documentation, Technical Support, Telephone Skills, Time Management, Training/Teaching, User Interface/Experience (UI/UX), VMWare, Willing to Travel

LOCATION

Lexington, MA

POSTED

28 days ago

PACS Technical Support 6 months contract to perm Remote Position The TAC- LEVEL 1- CONTRACTOR provides remote technical support for HCUS customers. This position requires the individual to be comfortable making logical decisions while working on issues. The position also requires the ability to gather data and document the troubleshooting process efficiently to ensure timely escalations as the situation dictates. Duties and Responsibilities Assesses software and network related issues on customer systems and resolves those issues through remote troubleshooting. Collaborate with internal and external groups on solving more complex technical issues. Effectively document problems and solutions into a product knowledge database. Learn and remain compliant with all regulatory and quality requirements. Working outside of normal business hours, overtime and holidays may be required based on the needs of the business. Handles other duties as assigned. Maintain a high level of success with the team's Key Performance Indicators: Customer Satisfaction - measured on individual satisfaction factors Availability to answer calls, call handling, communication, and documentation skills Timely support case closures Completion of provided training Qualifications Trade School Certification, 2 Year Degree, or Industry Experience Equivalent. Superior communication and interpersonal skills, excellent phone manner. Ability to achieve results and meet goals in a fast-paced, team environment. Ability to make independent decisions based on interpretation of technology data and product knowledge. Excellent organizational and multi-tasking skills. Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), Networking, SQL Server and Oracle. Preferred Skills Knowledge of Synapse workflows and their implementations. Knowledge in Synapse application front end. Experience with clinical data transfer protocols and interfaces (HL7 and DICOM). Knowledge of medical informatics architecture (VMware and Storage Solutions). Industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco, Security +, etc.). Physical requirements The position requires the ability to perform the following physical demands and/or have the listed capabilities. The ability to sit up 75-100% of applicable work time. The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time. The ability to stand, talk, and hear for 75% of applicable work time. Travel Occasional (up to 10%) travel may be required based on business needs.

About the Company

Metasys Technologies, Inc.

With over 15 years of experience, Metasys Technologies (MTI) provides consultants with rewarding career opportunities in a multitude of organizations.

Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for growth and recognition. MTI has a nationwide network of clients including Fortune 50 companies and numerous medium to small sized businesses.

We offer opportunities in I.T. Professional Services, Finance & Accounting, and Business Professional Services.

Our tools and consultant care program help you with the interview process and provide you with continuous guidance and insight.

If you are a candidate looking for career growth or change, we can help you find a career that matches your aspirations.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Computer/IT Services

FOUNDED

2000

WEBSITE

http://metasysinc.com/

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