Additional Locations:
Requisition ID: 26984
E-ONE manufactures custom and commercial fire trucks including pumpers and tankers, aerial ladders and platforms, rescues of all sizes, quick attack units, industrial trucks, and ARFF (aircraft rescue firefighting vehicles).
Established in 1974, E-ONE has grown to become an industry leader in just a few decades, and today employs more than 1,000 people who manufacture over 400 fire trucks per year. Innovation has been the companys driving force and continues to be the impetus behind its pursuit of innovative technologies. The result is state-of-the-art fire rescue vehicles recognized for superior firefighting and rescue capabilities.
E-ONE is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment, including fire and emergency vehicles, waste and recycling equipment, RVs, and machinery supporting construction, utilities, and infrastructure. With operations across the U.S. and globally, we are committed to safety, innovation, and quality while building products our customers depend on every day.
SUMMARY:
The Administrator Warranty position is responsible for facilitating case management support, including the extraction, collection and analysis of data, processing warranty invoices for payment, rendering required reports, identifying and negotiating vendor chargeback fees, and other duties related to service and repairs.
JOB RESPONSIBILITIES:
QUALIFICATIONS:
Associates or Technical Degree in Finance, Accounting or Business preferred
Experience in Accounting, Accounts Receivable / Accounts Payable, and/or Customer Support preferred
Professional phone skills with knowledge of customer service, parts and warranty requirements
Demonstrated successful customer negotiation skills
Commitment to providing excellent customer support
Creative and innovative team player
Intermediate computer skills are required
Proficient in Microsoft Office Suite
Able to effectively prioritize and execute tasks in a high-pressure environment
Versatile, flexible, and a willingness to work within constantly changing priorities
Strong:
Communication skills, verbal and written
Interpersonal skills
Organizational, problem-solving, and analytical skills
Willing to:
Maintain a flexible and extended work schedule as needed to accomplish objectives
Learn new software tools
Self-motivated with the ability to stay on task
Demonstrates comprehensive listening skills (understanding the message(s) that is being communicated)
EDUCATION AND OTHER REQUIREMENTS: (Select education and/or other certifications that may be either required or preferred to perform the job)
Degree Type
Required/Preferred
Area of Study
HS Diploma or GED
Required
Associates or Technical Degree
Preferred
Finance, Accounting or Business
Functional Experience
0 - 2 Years
Describe Experience Required:
Accounting, AR/AP; Customer Support
WORK ENVIRONMENT:
Operate a vehicle:
Occasionally
See:
Frequently
Operate heavy equipment:
Never
Hear:
Frequently
Operate small equipment:
Never
Talk
Frequently
Handle power tools:
Never
Write:
Frequently
Operate production machinery:
Never
Isolated with minimal support:
Occasionally
Operate office equipment:
Frequently
Work in all weather conditions:
Never
Eye/hand coordination:
Frequently
Requires extended hours:
Occasionally
Physical movement (pushing, pulling, bending, lifting, standing):
Occasionally
Inside work area:
Frequently
The pay scale for newly hired employees in this position at this location in New York is <<19.00 - 21.50>>. This is based on meeting all of the requirements of the role. The base pay offered for the role may vary depending on the candidate's job-related knowledge, skills, and experience. We are proud to offer competitive benefits in addition to competitive pay. Our pay-for-performance philosophy allows top performers to earn more based on their continued success.
This information applies to roles covered by New York State's pay transparency law. Base pay information is based on market location and may differ in other locations.
Terex Corporation is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veterans status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. Terex Corporation also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.
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