Palliative Care Coordinator

Qualification Requirements

• High school diploma.
• Must be either a Certified Medical Assistant or graduate of an accredited school of practical nursing and licensed as an LPN through the Ohio Board of Nursing.
• Minimum of 1 year working in a healthcare office environment with coordinating responsibilities required; experience working with healthcare insurance also required.
• Must have strong data entry and computer skills working within electronic medical records, Microsoft Word, Excel and Outlook.
• Previous experience must demonstrate the ability to effectively manage time, multi-task and meet deadlines.
• Must demonstrate strong verbal and written communication skills, as well as customer service and phone skills.
• Is a self-starter with the ability to work independently and within an interdisciplinary team.
• Demonstrates commitment to the philosophy, goals and objectives of hospice and palliative care.

Essential Job Responsibilities

• Responds to incoming calls from patients, families and providers and directs to the appropriate team member; ensures required documentation is completed in a timely manner.
• Collaborates with hospital partners and other team members to manage care transitions and communicate vital information.
• Schedules patient consult and follow-up visits in coordination with provider scheduler and clinic hours.
• Conducts insurance verifications, completes prior authorizations, and enters information into EMR.
• Maintains prior authorization log ensuring extensions are completed in a timely manner.
• Accurately enters referral, admission, insurance, contact, billing and other required information into the electronic medical record system within established timeframes.
• May be assigned responsibilities in the clinic to help facilitate patient care and daily operation.
• Responsible for learning and utilizing technology made available by the agency to increase efficiency, communication and performance of duties.
• Attends staff meetings and completes all mandatory training.
• Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice.
• Performs other duties as assigned.