3+ years of qualitative research execution (in-depth interviews, diary studies, concept testing, usability) with remote moderation fluency.
Experience with analysis, synthesis, and readout writing for Product, Design, and Engineering stakeholders.
B2B/SMB research background and familiarity with AI-native research tools (AI moderators, synthetic personas, dscout, etc.) and panel or research community experience are a plus.
Company:
Our client is a Fortune 500 multinational technology company headquartered in Menlo Park, CA.
Job Description:
The Company is building a new AI-powered assistant for advertisers. To move faster on which product bets are worth building, the UX Research team is standing up an always-on Custom Research Panel of opted-in advertisers we can engage on demand. We are hiring a Panel Research Contractor to own the execution arc for tactical qualitative studies running on that panel — from research-question scoping through readout — so the panel produces the signal it was built to produce.
Core Responsibilities:
Scope research questions from product-team asks and UXR priorities; match each RQ to the right panel study format. Partner with area UX Researchers to ensure panel studies complement (not duplicate) area-owned research.
Draft discussion guides, screeners, and task protocols for sprint-end qualitative, concept testing, bespoke, and weekly engagement studies. Route drafts through UXR review before fielding.
Moderate live sessions (remote) and design/moderate async studies (AI moderator, dscout, etc.).
Code data, draft findings, and produce sprint-end and concept-test readouts.
Contribute to cross-Area synthesis via the shared insights substrate.
Required Experience:
3+ years of qualitative research execution (in-depth interviews, diary studies, concept testing, usability)
Moderation fluency
Comfort operating in a fast-moving product environment and how to engage with cross-functional partners (Product Manager, Product Designer, Engineer, etc.)
SMB or B2B research background is a plus
AI-native execution (or willingness to learn) — expected to use AI tools to accelerate study design, analysis, and readout drafting
Key Projects/Day-to-Day Responsibilities:
Day-to-day work is anchored to the Custom Research Panel — an always-on pool of opted-in advertisers we engage on demand for tactical research.
Scope research questions from product-team asks and UXR priorities; pair each RQ to the right panel study format.
Draft discussion guides, screeners, and task protocols; route through UXR review.
Moderate live and async sessions (in-depth interviews, diary studies, concept tests, usability, microsurveys).
Code data, draft findings, produce sprint-end and concept-test readouts.
Contribute to cross-Area synthesis via the shared insights substrate and the panel study library.
Analysis, synthesis, and readout writing for Product, Design, and Engineering stakeholders.
Nice-to-Have Skills:
B2B or SMB research background.
Familiarity with AI-native research tools (AI moderators, synthetic personas, dscout, etc.).
Panel or research community experience.
Experience:
3–7 Years of Experience
Bachelor's in a relevant social science, HCI, or research field, or equivalent applied experience.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.