Function: Coordinates daily pantry operations, volunteers, neighbor service, product distribution, and inventory at an assigned CFB location while ensuring safe, dignified, and uninterrupted service in support of CFB's mission.
Duties and Responsibilities:
Volunteer Coordination & Client Service
- Trains, coordinates, and oversees volunteers, ensuring they work within the parameters of commodity program policy and procedure and CFB's core values.
- Ensures a welcoming, dignified, and respectful experience and environment for clients, volunteers, and staff that aligns with workplace safety rules and CFB's core values.
- Oversee the daily setup, training, and delivery of pantry line items to neighbors while actively supporting pantry volunteers.
- Oversees the movement and setup of products on the pantry line, coordinates the sorting and preparation of bread and produce, and communicates product limits by family size to volunteers.
- Ensures uninterrupted service by cross-training as frontline staff to manage distribution lines and neighbor intake during peak hours and volunteer shortages.
- Provides neighbors with basic information and referrals to available CFB and community resources and uses appropriate de-escalation techniques, referring complex or safety-related concerns to the Pantry Supervisor or designated site leader.
Warehouse & Inventory Logistics
- Coordinates the daily setup of the pantry line distribution of USDA commodity foods and donated items to serve neighbors during active distribution hours.
- Coordinates daily warehouse operations, maintaining proper inventory levels, product placement, and organizing items within the warehouse and walk-in coolers/freezers.
- Utilizes a forklift and powered pallet jack to safely move and rotate heavy food items and USDA commodities between the warehouse, coolers, and freezers.
- Strictly supports the First-Expired, First-Out (FEFO) rotation of both perishable and non-perishable food items.
- Responsible for daily site inventory control, end-of-day counts, accurate P2 database data entry, and regular communication with the Pantry Supervisor or designated site leaders and CFB Warehouse and Allocations team regarding product needs, discrepancies, and inventory concerns
- Responsible for picking up donated items from designated grocery rescue retail stores as assigned; inspecting, documenting, and accurately receiving donations in P2; and promptly reporting product-quality or quantity concerns.
- Ensures all newly donated items are correctly and promptly placed in the refrigerator, freezer, or non-perishable storage sections.
- Restocks items on pantry line with grocery items, miscellaneous donations (e.g., Amazon items), and other supplies.
- Follows required food-safety practices, including temperature control, safe product handling and storage, sanitation, and reporting damaged, recalled, expired, or otherwise unsafe products.
Compliance, Safety & Facilities
- Delivers client-facing services and performs program duties in full compliance with CFB and DES program guidelines, including periodic compliance checks and meticulous records maintenance.
- Performs standard janitorial and custodial duties both inside and outside the premises to guarantee strict compliance with local health department codes and AIB standards.
- Responsible for sorting and removing recyclable materials to their appropriate locations daily.
Continuous Improvement & Support
- Continuously applies professional experience and perspective to recommend and support approved improvements to pantry operations, volunteer coordination, and the overall customer service approach.
- Cross-training at alternative sites to provide operational coverage and support during staff shortages.
- Attends all-staff meetings, town halls, and organizational fundraising events as needed to support team cohesion and community initiatives.
Knowledge, Skills and Abilities:
- Knowledge of training, coordinating and overseeing volunteers.
- Skills in communicating, listening, and public relations.
- Ability to interact professionally with the public.
- Effective time management and organizational skills.
- Strong customer service, communication, and listening skills.
- Ability to use inventory systems accurately, connect neighbors with appropriate resources, de-escalate difficult interactions, and communicate operational concerns promptly to the supervisor.
- Ability to work with people from diverse economic, social, and political backgrounds.
Minimum Qualifications:
- A high school diploma or equivalent.
- One (1) year of experience in a fast-paced, complex work environment demonstrating organizational and follow-through skills.
- Bilingual in English and Spanish.
- Proficiency with Microsoft Office Suite, Office 365, and aptitude to learn other software platforms.
- For company insurance purposes, at least 21 years of age; possess a current Arizona Driver's License with a safe driving record.
- Food Handler Certification or ability to obtain it within 90 days of hire and maintain it throughout employment.
- Ability to complete CFB-required training and hands-on evaluation for forklifts and powered pallet jacks, within the first 90 days, before independently operating the equipment and maintain authorization throughout employment.
Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.
Preferred Qualifications:
- Two (2) years of experience in a fast-paced, complex work environment demonstrating organizational and follow-through skills.
Physical Requirements:
- Medium Work - ability to exert 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Expectations:
CFB is committed to providing employees with an environment in which the Core Values of Respect, Integrity, Accountability, Collaboration, Excellence, Innovation, and Social Justice are supported and encouraged.
CFB works diligently to maintain a culture of fairness, responsibility, trustworthiness and teamwork to advance our mission: We change lives in the communities we serve by feeding the hungry today and building a healthy, hunger-free tomorrow.
The CFB is a drug and tobacco free work environment.
CFB is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Knowledge, Skills and Abilities:
- Knowledge of training, coordinating and overseeing volunteers.
- Skills in communicating, listening, and public relations.
- Ability to interact professionally with the public.
- Effective time management and organizational skills.
- Strong customer service, communication, and listening skills.
- Ability to work with people from diverse economic, social, and political backgrounds.
Minimum Qualifications:
- A high school diploma or equivalent.
- One (1) year of experience in a fast-paced, complex work environment demonstrating organizational and follow-through skills.
- Proficiency with Microsoft Office Suite, Office 365, and aptitude to learn other software platforms.
- For company insurance purposes, at least 21 years of age; possess a current Arizona Driver's License with a safe driving record.
Preferred Qualifications:
- Two (2) years of experience in a fast-paced, complex work environment demonstrating organizational and follow-through skills.
- Bilingual in English and Spanish.
Physical Requirements:
Medium Work - ability to exert 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.