Sign upLog in
See more jobs

PAP Troubleshooting Specialist

Medical Service Company
  • Cleveland, Ohio
    30+ days ago

    Job Description

    At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).
     

    MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!
     
    MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
     
    In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! 
     
    Join Our Team!
     
    We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days.
    Benefits included!
     
    Apply today to become a part of our dynamic team!
    • Competitive Pay
    • Advancement Opportunities
    • Medical, Dental & Vision Insurance
    • HSA Account w/Company Contribution
    • Pet Insurance
    • Company provided Life and AD&D insurance
    • Short-Term and Long-Term Disability
    • Tuition Reimbursement Program
    • Employee Assistance Program (EAP)
    • Employee Referral Bonus Program
    • Social Recognition Program
    • Employee Engagement Opportunities
    • CALM App
    • 401k (with a matching program) / Roth IRA
    • Company Discounts
    • Payactiv/On-Demand Pay 
    • Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
     
    The PAP Troubleshooting Specialist is responsible for incoming phone inquiries related to PAP therapy, troubleshooting PAP devices and supplies, scheduling appointments with respiratory therapists, and working to ensure excellent customer service.  
     
    Responsibilities and Duties:
    • Handles inbound patient calls, utilizing listening skills to ensure patient’s needs and concerns regarding their equipment or services are addressed. Ensures that all requests are handled accurately and efficiently.
    • Provide excellent customer service and handle all non-clinical PAP relating troubleshooting resolution.
    • Perform all non-clinical processes for PAPs, including compliance downloads, data entry, scheduling, follow up and troubleshooting.
    • Verify insurance coverage and previous DME history as required.
    • Schedule patients needing appointments with Respiratory Therapists (RT) for mask refits, RT education, etc.
    • Collect method of payment as required by MSC protocol.
    • Effectively and efficiently answer compliance related questions from patients.
    • Identifies complimentary products that may benefit the patient while providing additional information about the equipment.
    • Contact appropriate parties to obtain any missing information as necessary.
    • Input patient information and orders into system as necessary.
    • Responsible for meeting metric standards set by Sleep Contact Center Manager to ensure success.
    • Perform other duties as assigned.
    Qualifications:
     
    Education: Graduate of an accredited high school.
    Experience/Knowledge/Skills/Physical Requirements:
    • Minimum of 1 year of progressively responsible customer service experience.
    • Customer oriented with excellent oral and written communication skills
    • Pleasant personality with excellent phone and interpersonal and organizational skills (a team player)
    • Ability to organize and coordinate multiple tasks
    • Self Motivated/ Team Player
    • Works well independently and in a fast paced environment
     

    Numbers & Facts

    LocationCleveland, Ohio
    Websitehttps://www.medicalserviceco.com/our-people/careers

    Skills

    • Accidental Death and Dismemberment (AD&D)unmatched
    • Calendar Managementunmatched
    • Call Center Managementunmatched
    • Communication Skillsunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Data Entryunmatched
    • Dental Insuranceunmatched
    • Durable Medical Equipmentunmatched
    • Employee Assistance Planunmatched
    • Equipment Maintenance/Repairunmatched
    • Healthcareunmatched
    • Identify Issuesunmatched
    • Insuranceunmatched
    • Interpersonal Skillsunmatched
    • Medical Equipmentunmatched
    • Medical Recordsunmatched
    • Metricsunmatched
    • Multitaskingunmatched
    • Organizational Skillsunmatched
    • Presentation/Verbal Skillsunmatched
    • Psychiatry and Mental Healthunmatched
    • Quality of Lifeunmatched
    • Respiratory Therapyunmatched
    • Team Playerunmatched
    • Tuition Reimbursementunmatched
    • Vision Planunmatched
    • Writing Skillsunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder