Job Description
Overview
Generally responsible for revenue transactions associated with daily parking customers. Responsible for providing exceptional customer service and operational support at parking facility exits. This position serves as the first point of contact for customers experiencing questions, payment concerns, equipment issues, or exit delays. The Exit Ambassador assists customers with a professional and courteous approach while helping maintain efficient traffic flow and ensuring compliance with parking procedures.
The ideal candidate demonstrates strong communication skills, problem-solving abilities, and the ability to remain calm and professional in a fast-paced, customer-facing environment.
Benefit Information:
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members
Responsibilities
JOB DUTIES:
May Include:
- Provide friendly, professional assistance to customers exiting the parking facility.
- Assist customers with questions, concerns, and general parking-related inquiries.
- Resolve customer concerns efficiently while maintaining a positive customer experience.
- Monitor and assist customers at parking exit lanes to ensure smooth traffic flow.
- Assist customers with payment transactions, tickets, validations, and parking access issues.
- Troubleshoot basic equipment issues and report malfunctioning equipment promptly.
- Assist customers experiencing lost tickets, payment discrepancies, or access issues according to established procedures.
- Maintain awareness of lane conditions and communicate operational concerns to supervisors.
EDUCATION/TRAINING/LICENSE(S) REQUIRED:
High School education or equivalent, previous cashier and/or customer service training helpful.
EXPERIENCE/JOB KNOWLEDGE:
A history of working in the public service industry, solid employment record and previous experience handling cash are preferred. Basic arithmetic skills are necessary.
PHYSICAL REQUIRMENTS:
- Ability to stand and walk for extended periods.
- Ability to work outdoors in varying weather conditions.
- Ability to communicate clearly with customers and team members.
- Ability to occasionally assist with traffic direction and operational needs.
COMMUNICATION REQUIREMENTS:
Verbal and written communication skills in English.
Qualifications
EDUCATION/TRAINING/LICENSE(S) REQUIRED:
High School education or equivalent, previous cashier and/or customer service training helpful.
EXPERIENCE/JOB KNOWLEDGE:
A history of working in the public service industry, solid employment record and previous experience handling cash are preferred. Basic arithmetic skills are necessary.
PHYSICAL REQUIRMENTS:
- Ability to stand and walk for extended periods.
- Ability to work outdoors in varying weather conditions.
- Ability to communicate clearly with customers and team members.
- Ability to occasionally assist with traffic direction and operational needs.
COMMUNICATION REQUIREMENTS:
Verbal and written communication skills in English.
Numbers & Facts
| Location | Tampa, FL |
| Industry | Business Services - Other |
| Company Size | 10,000 employees or more |
| Year Founded | 1909 |
| Website | http://www.abm.com/ |
About Company
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)
Skills
- Communication Skillsunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Service Operationsunmatched
- Customer Support/Serviceunmatched
- English Languageunmatched
- High School Diplomaunmatched
- Identify Issuesunmatched
- Maintain Complianceunmatched
- Operational Communicationsunmatched
- Operations Managementunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Reconciliationunmatched
- Writing Skillsunmatched
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