Parking and Operations Coordinator

• Parking and Vendor Coordination
  • Serve as the primary point of contact between the NVMM and the contracted parking provider, LAZ Parking.
  • Review and communicate daily and event-specific parking needs with internal teams and the parking partner to ensure appropriate staffing, guest assistance, access control, traffic flow, and signage.
  • Coordinate reserved parking, accessible parking, VIP needs, validations, and special parking instructions.
  • Address parking-related guest concerns professionally and escalate operational issues through appropriate channels, as needed.
  • Observe and communicate operational trends, guest experience feedback, and service opportunities related to parking.
  • Champion consistent parking operations that align with Museum service expectations, safety standards, and guest experience goals.
• Event Support and Scheduling
  • Support parking operations across a varied schedule, including daily operations and special events.
  • Participate in pre-event planning and post-event feedback conversations to identify parking needs, arrival patterns, traffic concerns, and guest access considerations.
  • Oversee event parking set up, lot attendance, and breakdown as assigned.
  • Direct safe pedestrian and vehicle movement across parking areas, especially during high-volume events and peak arrival/departure periods.
• Operations Support and Reporting
  • Communicate observed safety concerns promptly to Safety Services and appropriate Museum leadership.
  • Facilitate emergency procedures as needed, primarily directing pedestrians and vehicles during incidents or evacuations.
  • Assist Safety Services with operational support, rule enforcement, and property protection.
  • Maintain accurate operational records and incident notes related to all parking operations.
  • Prepare brief operational summaries or recommendations when requested.

• High school diploma or equivalent.
• Strong interpersonal and communication skills, always maintaining clear and professional communications.
• Demonstrated problem-solving and conflict-resolution skills with a people-first approach.
• Established emotional intelligence remaining calm and exercising sound judgment in a fast-paced, public-facing environment.
• Excellent organizational skills, managing multiple priorities and adapting to changing needs.
• Basic proficiency with Microsoft Office or similar, scheduling tools, and incident documentation.

• Experience in parking operations, small and large events, facilities and venue coordination, hospitality, transportation, and/or security.
• Experience in a museum, cultural institution, attraction, or mission-driven nonprofit environment.
• Experience collaborating across departments to support security, events, or otherwise.
• Fluency in other languages.
• Interest in or connection to the organization’s mission (e.g., honoring Veterans and inspiring service).

• Primarily based in outdoor areas, including varying weather conditions (e.g. heat, cold, rain, snow) and museum spaces.
• Available for a flexible schedule including mornings, evenings, weekends, and holidays to support museum operating hours and events.
• Able to remain attentive and responsive while interacting with guests and supporting museum operations, standing and walking for extended periods.
• Able to visually monitor parking areas, traffic flow, pedestrian movement, camera systems and respond quickly to changing conditions or emergencies.  
• Able to communicate clearly via in-person or electronic devices in all environments, regular and noisy.
• Able to lift/carry/push/pull up to 50lbs.
• May be required to operate basic safety, communication, or emergency response equipment in alignment with museum procedures.

Powered by JazzHR