Posting Details
Posting Details
Benefits of Working at UNCW
Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.
Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.
As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.
We also offer an abundance of training and development programs through our Dare to Learn Academy,and the employee assistance program, many of which are offered free of charge.
Recruitment Range $36,946 - $40,500 Recruitment Range Details
The salary range advertised is the designated recruitment range for this classification. Final salary offers will be determined by the candidate's education, relevant experience, internal equity alignment, and departmental budgetary parameters.
Vacancy Number S02855 Position Title Administrative Associate Working Title Parking Customer Service Representative Competency Level Journey Home Department Auxiliary Services - 35310 Primary Purpose of Organizational Unit
The mission of the Department of Auxiliary Services is to provide quality goods and services to the University at a fair and reasonable price. These services are designed to support the educational mission of the University and enhance the efforts of members of the University community. The Parking and Transportation Program is a fee-for-service program that has a major impact on visitor impressions of the university and a significant impact on student, faculty, and staff impressions of the workplace as a friendly, pleasant environment and an indirect impact on their productivity.
The Program must be customer-focused. The Program must seek ways to park cars while minimizing the visual impact efficiently; handle special events in the most efficient manner; reduce traffic on campus; allocate parking fairly; and enforce parking regulations fairly.
The Parking and Transportation Program administers all phases of parking operations, including special event parking; permit registration and distribution; parking allocations to user groups; visitor parking; mobile payment operations; enforcement, petitions, and appeals; and recording/collections of fees and fines. The Parking and Transportation Program encourages and plans for transportation alternatives to single occupancy vehicles with carpooling incentives, shuttle services, and an infrastructure supportive of pedestrians and cyclists.
The Parking and Transportation Program provides the data and impact analysis to be used in planning physical plant improvements, such as surface lots, parking decks, sidewalks, bike racks, and bike lanes and paths.
College Business Services - 35300 College College/School Information University Information
The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.
A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.
The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.
Location of Workplace Main UNCW Campus Brief Summary of Work for this Position
The Parking Customer Service Representative requires in-depth knowledge of parking services, campus layout and function, and parking systems including, but not limited to: parking database (T2 Flex), Banner, state DMV systems and various MS Office programs. Position works independently as a key contact between faculty, staff, students, contractors, vendors, volunteers, and visitors of the University of North Carolina Wilmington and facilitates customer service information and permitting needs of these entities. It is a critical and sensitive position that requires technical and professional expertise in customer service and the ability and authority to communicate policies and procedures of the University related to Parking and Transportation and be knowledgeable of campus activities and locations. This position may be the first look that visitors will have of this campus so it is imperative that the person operates with the highest level of customer service and ensures that all visitors are given clear direction and proper parking instructions. Taking department calls for campus visitors and directing campus visitors to the proper location. Must maintain a working knowledge of campus activities, events, and locations. Maintains permitting databases and assists/issues permits with courtesy and accuracy. Position is responsible for the preparation and reconciliation of daily deposits for over the counter and online sales, and may assist in ensuring that parking permit and citation feeds were recorded to Student Accounts accurately. Updates and maintains individual parking accounts in parking database. Responsible for issuance of a wide array of parking permits and passes. May assist in researching and notifying vehicle owners of unpaid parking fines, and works closely with other University departments on the issuance of visitor and event parking permits. This position will perform other duties as assigned by the supervisor or administration. Those duties include but are not limited to: Learning applicable new software when installed by Parking and Transportation Services. Staying abreast to changes in rules, regulations, protocols, policies, and procedures that affect the programs in Auxiliary Services. This position may attend Parking and Transportation Workshops when available for continuing education in current and human relation issues related to parking.
Minimum Education and Experience Requirements
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Preferred education, professional skills and experience
A substantive working knowledge of The University of North Carolina Wilmington Parking & Transportation rules, regulations, administrative procedures, polices and protocols. A working knowledge and the ability to use a personal computer run basic software and create reports used during the performance of duties are required. This position must have the ability to achieve excellence in customer service and communicate in written and oral form effectively, be courteous when dealing with the campus community, make sound decisions under stressful situations, and establish and maintain effective working relationships. This position requires significant office procedures, and practices. It requires an ability to be a team player. A basic knowledge of accounting principles is needed for the accounting and purchasing functions of the position.
Required Certifications or licensure FTE 1.0 FTE (40 hours per week) Months Per Year 12 Months Work Days Monday - Friday Work Hours 8:00 am to 5:00 pm Type of Position Permanent Anticipated Ending Date if Time-Limited Position Number 8248 Job Posting Date 06/22/2026 Posting Close Date 06/28/2026 Number of Openings Single Incumbent Special Notes to Applicants
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the 'Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.
This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
EEO Statement
UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
External Link to Posting https://jobs.uncw.edu/postings/39678
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