Android, Apple, Cellular Telephone, Communication Skills, Customer Support/Service, Maintain Compliance, Microsoft Access Database, Microsoft Excel, Microsoft Outlook, Microsoft Windows Operating System, Microsoft Word, Operating Systems, Parking Assistance Automation, Parking Enforcement, Presentation/Verbal Skills, Safety Standards, State Laws and Regulations, Team Player, Writing Skills
Description
Position: Parking Enforcement (Part-Time)
Location: Downtown Pullman
Schedule: Monday to Friday (Weekends optional)
Pay: $18/hour
***** 10 hours a week max *****
The Parking Enforcement Officer monitors the property for any vehicles that have not paid for parking. The Parking Enforcement Officer will issue violation tickets to unpaid vehicles. Also, will assist customers with issues related to mobile phones and pay by phone app. The Parking Enforcement Officer will work closely with fellow team members, to ensure that quality and safety standards are met at all times as well as adhering to state and local laws. If you enjoy working in a high energy, challenging environment, then this job is for you!
PHYSICAL DEMANDS:
- Able to walk, stand for up to 2 hours
- Able to bend, crouch, reach
- Able to use stairs when required
WORKING CONDITIONS:
- Work is performed outdoors for extended periods of time including up to the entire duration of shift.
- Employees are subject to environmental conditions including extreme heat and cold weather.
- Protection from weather conditions may be provided, but not necessarily from temperature changes.
Key Responsibilities
- Deliver exceptional customer service experience, especially in difficult situations.
- Remain calm and professional even when dealing with challenging customers.
- Utilize Enforcement system and monitor for compliance with parking policy and procedure.
- Issue fee notices to vehicles not in compliance with parking policy and procedure.
- Utilize Parking Enforcement system to enforce time limits within specific posted areas.
- Maintain the appearance of the Parking Area.
- Follow up with management on any potential customer service issues.
- Assist merchants with issues related to parking validation system
- Assist customers with proper use of pay stations and perform minor maintenance as needed.
Skills, Knowledge and Expertise
- Prefer high school diploma or equivalent.
- Experienced with Microsoft Windows PCs and related applications (Word / Excel / Access / Outlook)
- Comfortable with devices running both Android and Apple Operating Systems
- Excellent verbal and written communication skills