Parking Enforcement Supervisor

RE-ANNOUCEMENT*

The Parking Division is seeking a dynamic and customer-focused Parking Enforcement Supervisor to lead the daily operations of the Parking Enforcement Unit. This team plays a vital role in ensuring the safe and accessible use of public streets, sidewalks, parking facilities, and curb space throughout the City of Madison while balancing operational efficiency with quality customer service for residents, visitors, businesses, and partner agencies.

The Supervisor oversees lead workers and enforcement officers who enforce parking regulations across the city. Additionally, this role coordinates operational methods, schedules, routes, and staff assignments while ensuring work meets established quality, timeliness, and performance standards. 

Hours: This position is regularly scheduled for 38.75 hours per work. Regular work hours are 7:00 am - 3:30 pm, Monday through Friday; however, hours are flexible and work may be required outside of the regular hours in order to respond to calls that arise and other urgent or emergent issues.

• An effective communicator who provides clear direction, consistent updates, and confident guidance to staff, partner agencies, and the public.

• A steady conflict resolver who can navigate employee issues, performance concerns, and public complaints with fairness and professionalism.

• A growth-minded leader who embraces continuous improvement and supports staff development, training, and evolving operational practices.

• A positive, approachable presence who builds trust through respectful communication, active listening, and a solutions-focused attitude.

• A collaborative supervisor who works effectively across teams,  agencies, and community groups to support coordinated citywide enforcement operations.

IMPORTANT: YOU MUST ATTACH A COVER LETTER IN THE ATTACHMENTS SECTION OF YOUR APPLICATION THAT HIGHLIGHTS YOUR EXPERIENCE RELATED TO THE FOLLOWING: 

1. Leadership experience, including managing or supervising employee groups, serving as a lead worker, and/or leading formal or informal teams;
2. Mediating and resolving conflict involving customers and/or staff;  AND
3. Implementing a workplace process change, including how you identified the need for the change, the steps you took to implement it, and how you managed the change process.