Communication Skills, Computer Skills, Conflict Resolution, Customer Support/Service, Driver's License, Emergency Response, High School Diploma, Leadership, Lifting Equipment, Maintain Compliance, Operations, Operations Management, Parking Enforcement, Physical Demands, Point of Sale (POS) Systems, Record Keeping, Safety Compliance, Safety Process, Staff Training, Team Lead/Manager, Time Management
Description
Position: Parking Lot Supervisor
Location: Wailua River State Park
Shifts: Part Time - Must be able to work Weekends
Pay Rate: $23/hour
The Parking Lot Supervisor is responsible for overseeing daily parking operations, ensuring efficient traffic flow, exceptional customer service, and enforcement of parking policies. This role supervises a team of parking attendants or enforcement officers and ensures compliance with safety and operational procedures.
Key Responsibilities
- Supervise parking attendants, cashiers, and enforcement staff assigned to the lot.
- Oversee vehicle entry/exit flow, lot occupancy, and space availability to optimize efficiency.
- Ensure staff provide courteous and timely service to customers.
- Monitor adherence to parking rules, ticketing procedures, and fee collection.
- Handle and resolve customer concerns, disputes, or incidents professionally.
- Conduct routine inspections to ensure cleanliness, safety, and operational readiness of the lot.
- Train new staff on procedures, safety practices, and customer service expectations.
- Verify accuracy of collected revenue and ensure timely bank deposits or handoffs.
- Coordinate with maintenance or technical staff for repairs to gates, pay stations, or signage.
- Maintain accurate records of staffing, incidents, and shift activities
Skills, Knowledge and Expertise
- High school diploma or equivalent; associate degree in business or related field is a plus.
- 2+ years of experience in parking operations, including supervisory responsibilities.
- Strong leadership, communication, and conflict-resolution skills.
- Basic computer proficiency and familiarity with parking management or POS systems.
- Ability to work flexible hours, including weekends and holidays.
- Valid driver’s license with good criminal records
PHYSICAL DEMANDS & WORKING CONDITIONS:
- Work is performed outdoors and indoors, with exposure to varying weather conditions.
- Frequent standing, walking, and moving throughout the parking area.
- May require lifting or moving equipment or supplies up to 25 lbs.
- Possible exposure to vehicle noise, traffic fumes, and outdoor elements.
- Must be able to respond quickly in emergencies or high-traffic situations.
Benefits
Join our team and enjoy an outstanding benefits package, including:
Full Time Only
Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.
Part Time
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.