Parking Manager

The Parking Manager has accountability to inform Science Museum parking revenue optimization strategy and to lead the daily operations of the parking facility and surrounding traffic areas. This role provides leadership and direction to the Visit Team and Parking staff and ensures the delivery of superior customer service with a focus on visitor-interfacing technologies and operations.

JOB DUTIES AND RESPONSIBILITIES:

• Create a superior visitor experience by providing accessible leadership for parking operations and Visitor Experience as assigned.   
• Lead daily and event parking operations and staff, parking equipment maintenance and traffic control.
• Support the design, implementation and development of strategies to market and generate sales and to increase revenue growth. 
• Optimizing parking functions to produce maximum revenue while providing excellent customer service. 
• Collaborate with leadership to support the development, implementation, and monitoring of set strategic goals, business plans and outcomes. Integrate and foster cooperation between departments in achieving shared goals. 
• In coordination with finance and accounting, perform accounting responsibilities as it relates to daily and monthly parking procedures including but not limited to internal/ external contract management, payment collections, reporting, invoicing, budget and revenue balancing and discrepancies
• Serve as the subject matter expert on parking technology, platform integration and management, analytics, procedures of purchase point operations.
• Lead recruitment, selection, hiring, termination, coaching, performance management, communication of organizational goals, enrichment and training, and recognition to direct reports. 
• Develop systems to manage and document parking operations standard operating procedures and work cross-organizationally to drive business planning and implementation.
• Establish and implement performance goals and initiatives in customer service and parking metrics; synthesizing results and reporting as appropriate to inform ongoing management decisions.
• Serve as Manager-on-Duty to support daily operational functions in public spaces (Parking Ramp, Museum floor, etc.) including proactively responding with solutions to visitor concerns and complaints.
• Support equity and access initiatives across the organization, which contribute to a museum environment, and people, that reflect and respond to the diverse needs and cultures of our community (internal and external).
• Performs other related duties as assigned.

REQUIRED COMPETENCIES:

• Communication: Expresses oneself clearly in conversations and interactions with others and ensures that information is shared with others who should be informed.
• Collaboration: Develops, maintains, and strengthens partnerships with others inside or outside the organization who can provide information, assistance, and support.
• Customer Service: Demonstrates an understanding of the SMM mission by ensuring that their own interactions with internal and external customers consistently support the mission. 
• Fostering an Inclusive Community: Contributes to a museum environment, and people, that reflect and respond to the diverse needs and cultures of our community (internal and external).
• Results Orientation: Focuses on providing a best in class visitor experience through work outcomes by meeting personal and organizational work objectives.
• Management: Coaches and develops employees by providing feedback, development opportunities, and work direction while creating a sense of connection and belonging amongst staff and volunteers.

MINIMUM QUALIFICATIONS:

Education: High school diploma. The ability to speak a language in addition to English is preferred.

Experience: Proven experience in customer service and operation management in retail, hospitality or attraction industry. Experience leading large teams on a continual basis. An understanding of volunteer management is valued but not required.  Experience and skills in writing, communication, training, and managing budgets.

Work Environment:  Must be able to work a varying schedule including evenings, weekends and holiday hours, coordinating work schedule to ensure adequate coverage for museum operating hours, event functions and program preparation and planning. On-call for very occasional emergency situations.

The starting salary range for this position is $61,456  - $73,750/year